Customer reviews from lg.com
LG - 18,000 BTU Window Air Conditioner and 12,000 BTU Heater - White
Average customer rating
4.4
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
75
4 Stars
15
3 Stars
6
2 Stars
2
1 Star
7
93%of customers recommend this product.
(
81 out of
87)
Customer Reviews for LG - 18,000 BTU Window Air Conditioner and 12,000 BTU Heater - White
Customer Rating
5
Heater & a/c all in one
on December 27, 2020
Posted by: Southside automotive
from Fort Worth Texas
[This review was collected as part of a promotion.] My a/c unit works like a champ and I love it keep my office cool in the summer & warm in the winter
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great unit
on January 1, 2021
Posted by: Heat Cool Unit
from Beaumont, Tx
[This review was collected as part of a promotion.] I bought the unit this summer, loved it then and still in love now at this cooler.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Dave1977
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this to replace existing one. Perfectly fit in existing hole and works so much better. The remote makes it that more awesome
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: lizziebdl3
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the dual A/C and heater in May. It works great. It cools the entire bottom half of my house in the summer and heats well during the winter. I'm so glad I made this investment. I would recommend it to anyone.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
1
Written by a customer while visiting lg.com
Posted by: WalkinNSunshine
from Phenix City Alabama
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this in September 2020. I bought the heating and cooling unit because the back of the house does not cool or heat as well as the front. I can turn the air on and it will run continuously or I can set it at energy saver and it will adjust when it gets cool and cut off and then resume when the temperature gets higher. The thing I hate about the heat part is that it’s always on energy saver and it takes forever to heat up my small room and bathroom. You cannot just turn the heat on and leave it on it automatically like the air cooling, it goes to energy saver automatically and you can’t adjust it to run continuously to heat the room. The unit will run for about 60 to 90 seconds and then cut off. Then it turns on again in about 2 to 3 minutes to warm again. It can be 60° in the bedroom but it continually cuts on and off. It takes several hours for the room to actually warm up! If I had to do it again I would just have bought an air conditioner and a small portable heater. When I turn the heater unit on now it sounds like there’s a tiny noise in it. If it wasn’t so heavy and hard to uninstall, I would definitely return it. It cost a lot of money for something that does not work like I thought it would.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, February 2, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Dave1959
from Fayetteville, Arkansas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to install and works great. The remote is a great extra feature that makes it even better.
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: popper stopper
from statesville n.c.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this product a few weeks ago, It seem to be a very good quality product
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: ALS48
from Lynn Haven, Fl
Verified Purchase:Yes
We needed a unit that provided both heat and A/C, this fit our need. Easy to install, easy to use.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com