Customer reviews from lg.com
LG - 18,000 BTU Window Air Conditioner and 12,000 BTU Heater - White
Average customer rating
4.4
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
75
4 Stars
15
3 Stars
6
2 Stars
2
1 Star
7
93%of customers recommend this product.
(
81 out of
87)
Customer Reviews for LG - 18,000 BTU Window Air Conditioner and 12,000 BTU Heater - White
Customer Rating
2
I don't like it
on December 23, 2019
Posted by: Marjay 33
from May TX
[This review was collected as part of a promotion.] Just moved in to a new house. This unit is main source for temperature control. It's loud and constantly cycles off and on within a minute if last cycle. Looking to replace this unit.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, December 23, 2019
We apologize you are unhappy with your air conditioner. Severe vibration or rattling sounds are usually the result of improper installation. If the air conditioner wasn't installed securely in the window according to the directions in the owner's manual, then the case could rattle or make a loud vibrating noise. ^CP
Written by a customer while visiting lg.com
Posted by: jubba
from Yantis, Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] This A/C and heater is warming and cooling a 750 SF area no problem.
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Chris 51
from Chambersburg, pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this to use in our sun room remodeling project and are very pleased with it!
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Does the work of the four window units I had
on February 21, 2020
Posted by: ROMAD
from Fort Myers Florida
[This review was collected as part of a promotion.] I bought this three months ago it was from a foreclosed house they had scrapped their AC unit cooling the whole house with this one unit blunted and then they got their electric turned off three months after they bought it so pretty much new. it does the work of four window units he pulled the bill for The Electric Company and he was using less Electric in the middle of summer and he was at the beginning of Summer with a standard inside outside house air conditioner I read the reviews for it show me a better value,then show me a quieter inside unit...... the only real drawback.. have to be a bodybuilder to lift the thing
Pros: Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great system
on December 2, 2020
Posted by: Fscales27
from Houston, tx
[This review was collected as part of a promotion.] Great for the mancave. I would recommend it. It’s great for winter hearing too!
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
on December 7, 2020
Posted by: Yahootie
from Whitelaw Wi.
Your people that write the manual and the people that build the unit should get on the same page. Had problem installing unit. Now it is in and working great. She likes it too.
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 15, 2020
We apologize that you found the manual difficult. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If needed, you can contact our Customer Support at 800.243.0000 further assistance. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
My new LG A/C
on December 7, 2020
Posted by: Paul60
from SAN ANTONIO TEXAS
[This review was collected as part of a promotion.] I bought this to replace an old Fridgedare init. It was fairly easy to install by myself and had common 220v connection. Cools two rooms easily and quietly. Auto setting is great as it shuts off when temo I set is reached. And runs little after set tem reached saving lots of energy. Now its cooler, and HEAT function is great as it keeps room warm easily. I am very happy with this unit.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Easy set up and great features
on December 11, 2020
Posted by: Roge54
from Greenville, SC
[This review was collected as part of a promotion.] The unit so far has worked well and was easy to set up
Pros: ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com