Customer reviews from lg.com
LG - 18,000 BTU Window Air Conditioner and 12,000 BTU Heater - White
Average customer rating
4.4
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
75
4 Stars
15
3 Stars
6
2 Stars
2
1 Star
7
93%of customers recommend this product.
(
81 out of
87)
Customer Reviews for LG - 18,000 BTU Window Air Conditioner and 12,000 BTU Heater - White
Posted by: James Forte
from Raleigh, NC
Verified Purchase:Yes
Bought this unit July 2019. Had it installed properly in my double garage and it worked very well for cooling and heating until now. I cleaned the filter on a regular basis. Since it has stopped heating in December 2022, I have called LG for a referral to get someone that can fix the unit. I have not received a response yet that has led to someone able to fix my unit.
I honestly don’t care about entering any kind of drawing. I just want someone to fix my LG 18000 Btu ac/heater. From the time I purchased it in July 2019 until now December 2022 does not seem to be a satisfactory service life considering the price I paid for the unit.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, January 20, 2023
Thank you so much for sharing your experience with us. your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need further assistance with your LG product, Please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call our Customer Service (800) 243-0000 and we'll be happy to assist. Thank you. ^James.
Written by a customer while visiting lg.com
Customer Rating
5
Timely delivery, easy installation if you’re handy
on August 23, 2022
Posted by: Kenneth L
from Centerville, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased approximately a month ago to replace a 24 year old Fredricks. Operates quietly and efficiently.
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from THONOTOSASSA FL
Verified Purchase:Yes
Worst mistake I have ever made only 9 months old and it took a dump, made a loud thump then quite working. Went out 6/30/22 Still waiting on tech to come out and repair it
.
.
Pros: Quality
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, July 19, 2022
We hate to hear this and looking at your case you are scheduled for repair.^Sandy
Written by a customer while visiting lg.com
Posted by: Jody Shilling
from Texas
Verified Purchase:Yes
So far so good. Works well. Quite and efficient. Neat
Pros: ease of use, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LeighFL
from Daytona Beach, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We had an LG AC/Heater in our living room window. It kept us cool through 5 Florida summers. When the compressor stopped working we tried to have it repaired, but couldn't find anyone who would/could repair a window unit. We bought a new unit that has more BTU's and hopefully it will last longer than 5 years. It is a beautiful unit with an easy to clean the filter. The one problem we have with the unit is how loud it is when running, even on Fan 1. In order to hear the TV we have to turn it off.
Pros: ease of use
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Rubyhog
from Lyles tn
Verified Purchase:Yes
[This review was collected as part of a promotion.] I use it in my upstairs garage the heating and cooling feature is very convenient this is my second unit thanks
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Maria 956
from Edcouch Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this product in September 2020. And oh my goodness, I love it. I loved it so much I told my daughter about it and she bought one too. It cools my home, and I don’t have to worry when it gets cold. I just turn it to heater mode. I love it so much. Thinking about getting another one for my bedroom.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Aht5
from Burnet, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this unit last January and I have enjoyed it very much especially during the snowy & icy cold weather in Texas two weeks last February
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com