Customer reviews from lg.com
LG - 300.3 Sq. Ft. Portable Air Conditioner - White
Average customer rating
4.4
(341 Reviews)
Rating breakdown 341 reviews
5 Stars
206
4 Stars
90
3 Stars
27
2 Stars
7
1 Star
11
91%of customers recommend this product.
(
288 out of
315)
Customer Reviews for LG - 300.3 Sq. Ft. Portable Air Conditioner - White
Customer Rating
2
Undependable and erratic
on June 3, 2020
Posted by: Hot under the collar
from Lexington KY
We bought this unit last summer when our hvac was down and it worked fine. Two months ago we took it to our cabin and we’ve had nothing but trouble since then. My husband discovered it was not blowing exhaust outside. It was not cooling but just sort of recirculating air. Two weeks ago I reset the unit with the plug’s reset button and it worked. Last week, same problem but it wouldn’t reset. We gave up. Now, thanks to COVID, or so the automated message says, no one with customer support will call me. Left my call back number two days in a row! I’d like to resolve this before my warranty expires. Not happy.
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 30, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Frenchy3010
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love it. It really cools the room
It works better then my home unit.
It works better then my home unit.
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: MersHere
from Phoenix, AZ
Verified Purchase:Yes
I've used portable a/c's for 15 years, so I'm no stranger. This one is just ok...
Pros: it's easy to set up, and relatively small.
Cons: it only has 2 speeds, every other one I've had had 3 speeds. On High this does not cool as well as I would expect (and it's a closed room that is never below 78 degrees, so there shouldn't be a problem with cooling the room). It's also louder than I expected based on the specs. I also find it odd that it only displays the set temperature, not the actual room temperature (like every other a/c I've owned).
For now this one suffices, but I probably won't buy an LG again.
Pros: it's easy to set up, and relatively small.
Cons: it only has 2 speeds, every other one I've had had 3 speeds. On High this does not cool as well as I would expect (and it's a closed room that is never below 78 degrees, so there shouldn't be a problem with cooling the room). It's also louder than I expected based on the specs. I also find it odd that it only displays the set temperature, not the actual room temperature (like every other a/c I've owned).
For now this one suffices, but I probably won't buy an LG again.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
3
Written by a customer while visiting lg.com
Posted by: 12345698
from Allentown
Verified Purchase:Yes
The technician was unappropriated with comments like are you ready to hate me, I been doing this for over 20 years, you husband wouldn't want me to come at three in the morning to hear the sound on the air conditioner and left the house with all his sarcastic comments closing the claim saying it was fix. after a month and 3 visits, more than 20 calls and emails to the presidential email nothing has been done or no one has returned my calls.
Quality
1
Features
1
Value
1
Response from lg.comBy Jai., LG Social., June 5, 2023
Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.
Written by a customer while visiting lg.com
Posted by: dbillct
from CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] excellent value. Great features. Great Styling. Easy to Install
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: havaflu2
from Lake Havasu City, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like all the LG products we’ve owned, this little work horse is no exception. Bought this to temporarily cool our AZ home when our A/C broke. This is carrying us through until ours house unit is fixed.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Hammah
from Kapolei, Hawaii
Verified Purchase:Yes
All I can say you guys need more training even I figure out the problem my self and I got my portable ac back and running. Thanks for your advise even dose not work as plan goes.
Pros: Quality, Performance
Quality
5
Features
3
Value
3
Response from lg.comBy JaNika Wiley, Social Media, October 25, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
4
Easy to install and operate
on May 7, 2017
Posted by: KMG0
[This review was collected as part of a promotion.] I bought this A/C to sleep during the day. DO NOT SEND JUNK MAIL.
Pros: easy to use
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com