Customer reviews from frigidaire.com
Frigidaire - 16.3 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Average customer rating
4.3
(321 Reviews)
Rating breakdown 321 reviews
5 Stars
177
4 Stars
85
3 Stars
36
2 Stars
9
1 Star
14
84%of customers recommend this product.
(
133 out of
159)
Customer Reviews for Frigidaire - 16.3 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Customer Rating
1
Arrived with defects marginal when fixed.
on December 18, 2022
Posted by: Commack
We purchased this last year. We were looking for a smaller refrigerator that can keep insulin in the required range between 36 and 46 degrees, which is what a normal refrigerator should do.
This model does not do that and still keep the freezer cold enough.
The refrigerator arrived with 2 manufacturing defects, one the top corner of the freezer gasket was not attached properly. This was fixed by dealer. The second was a defective filter dryer which was supposed to have been replaced by the dealer, but the repair may have only been to a valve.
These repairs improved the temperatures, but it is still not adequate. I expect a freezer to be zero degrees not 10 degrees. The refrigerator should not hover just above freezing. We are not putting insulin in there. Frozen insulin must be thrown away.
We called Frigidaire warranty repair. They replaced the Electronic Control Board and Temperature sensor. This did not improve anything. This model is simply not good,
We are treating this so carefully, making sure it is not too full and not too empty, making sure the control settings are right and the vents are not covered.
It seems necessary to buy a refrigerator with separate freezer and refrigerator controls, and not a Frigidaire.
This model does not do that and still keep the freezer cold enough.
The refrigerator arrived with 2 manufacturing defects, one the top corner of the freezer gasket was not attached properly. This was fixed by dealer. The second was a defective filter dryer which was supposed to have been replaced by the dealer, but the repair may have only been to a valve.
These repairs improved the temperatures, but it is still not adequate. I expect a freezer to be zero degrees not 10 degrees. The refrigerator should not hover just above freezing. We are not putting insulin in there. Frozen insulin must be thrown away.
We called Frigidaire warranty repair. They replaced the Electronic Control Board and Temperature sensor. This did not improve anything. This model is simply not good,
We are treating this so carefully, making sure it is not too full and not too empty, making sure the control settings are right and the vents are not covered.
It seems necessary to buy a refrigerator with separate freezer and refrigerator controls, and not a Frigidaire.
Response from frigidaire.comBy Christy, Online Outreach Specialist, December 21, 2022
We are terribly disappointed to learn of your troubling experience and apologize for the inconvenience this has created for you and your home. We never like to hear about one of our appliances not working as designed and we can definitely understand your frustration. We hope to have an opportunity in the future to restore your faith in the Frigidaire brand.
If we can be of assistance in any way, please connect with our Live Chat team on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST). ~ Christy
If we can be of assistance in any way, please connect with our Live Chat team on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST). ~ Christy
Written by a customer while visiting frigidaire.com
