Customer reviews from frigidaire.com
Frigidaire - 16.3 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Average customer rating
4.3
(321 Reviews)
Rating breakdown 321 reviews
5 Stars
177
4 Stars
85
3 Stars
36
2 Stars
9
1 Star
14
84%of customers recommend this product.
(
133 out of
159)
Customer Reviews for Frigidaire - 16.3 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Customer Rating
2
Nice Fridge, bad seal
on August 16, 2017
Posted by: Harrison
from Havelock, NC, United States
[This review was collected as part of a promotion.] Got this fridge. Delivered installed, freezer seal was bad. Got a replacement, it was worse than the original. Now waiting a whole new freezer door.
I will update when I get that, to see where this journey ends.
I will update when I get that, to see where this journey ends.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , August 18, 2017
Gosh Harrison!
I hate to hear of your experiences with your purchase. In researching, I was unable to locate any recent contact with us or service request pertaining to your matter. I understand that your matter is currently being resolved. However, if you need any assistance at all, please contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience or via email at socialcare@frigidaire.com.
Best-CiCi
I hate to hear of your experiences with your purchase. In researching, I was unable to locate any recent contact with us or service request pertaining to your matter. I understand that your matter is currently being resolved. However, if you need any assistance at all, please contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience or via email at socialcare@frigidaire.com.
Best-CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Probelms!!
on October 31, 2017
Posted by: LoriBel
from Patchogue, NY
[This review was collected as part of a promotion.] Purchased this refrigerator in June 2017
Already had service repair at my home TWICE!!!
Told my repairman that this top selling model has this continuous problem.
NOT HAPPY
Already had service repair at my home TWICE!!!
Told my repairman that this top selling model has this continuous problem.
NOT HAPPY
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, November 2, 2017
Good morning, LoriBel! I am sorry to hear about the problems you have been having with your refrigerator. Based on your account and service information, it does appear the repairs have been completed and the unit is working as designed. Please feel free to reconnect with us directly if you should have any additional questions. -Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
1
Problems!!
on November 18, 2017
Posted by: LoriBelm
from Patchogue, NY, United States
My new refrigerator was delivered mid June.
Since September I've had 4 different repairmen to my house....#5 coming next week!!
I have icicles growing in my freezer!!! With every repairman the problems worsens.
Since September I've had 4 different repairmen to my house....#5 coming next week!!
I have icicles growing in my freezer!!! With every repairman the problems worsens.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist, November 20, 2017
Oh no Lori! I am sorry to hear of your experience with your refrigerator. I understand that you are having a technician to come out and resolve your matter. Once the technician comes out and repairs your refrigerator, please feel free to contact to let us know how it went and if we can be of any assistance. Kindly– CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
3
how is a new fridge already flawed?
on July 26, 2018
Posted by: sk246
from DC metro area
[This review was collected as part of a promotion.] using this brand new fridge for the last two weeks. from the very first plug-in the evaporator fan rattles like one would when it's wearing out. it's a quiet rattle but it's there every time the cooling evaporator cycles on. otherwise, looks great, cleans up well and does seem to cool/freeze as it's supposed to. for now. why does frigidaire make such mediocre (and worse) stuff these days...
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, August 3, 2018
We appreciate your feedback, sk246. Some noise from your fridge can be expected. You can review those normal noises on page 20 of your Owner's Manual. If you feel the noise you are hearing is not considered normal, please call 1-888-203-1389 M-F from 8a-8p or Sat from 9a-6p EST for additional assistance. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
3
Noisy
on July 28, 2018
Posted by: Gmal
from San Diego ca
[This review was collected as part of a promotion.] Ok product I have had it for a month I am calling next week, because of noise it makes and ice forming on edge of freezer
I would recommend this to a friend!
Response from frigidaire.comBy Ciara, Online Outreach Specialist , August 6, 2018
Hi Gmal!
We definitely understand your concern with the sounds coming from your freezer.
Your freezer can make many sounds such as vibrating, sizzling and rattling; which are a part of the normal operations. Also, ensuring that the door is closed and sealing properly can prevent any frost matters.
If you are experiencing any unusual sounds that may seem not normal and need any assistance with your frost matter, please contact us directly via phone at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
We definitely understand your concern with the sounds coming from your freezer.
Your freezer can make many sounds such as vibrating, sizzling and rattling; which are a part of the normal operations. Also, ensuring that the door is closed and sealing properly can prevent any frost matters.
If you are experiencing any unusual sounds that may seem not normal and need any assistance with your frost matter, please contact us directly via phone at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not dependable
on August 9, 2018
Posted by: Holyroller08
[This review was collected as part of a promotion.] Bought this 2 years ago didn't last for 15 months had my last refrigerator over 20 years before it broke down. Not dependable
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, August 20, 2018
Thank you for sharing your experience with us, Holyroller08. We hate to hear that you are disappointed in your refrigerator. If there is anything we can do to help, please contact us at 1-888-203-1389 Mon-Fri 8am to 8pm and Sat 9am to 6pm EST. -Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
1
Awful experience
on November 20, 2018
Posted by: Grannykitz
from NJ
Unit failed within weeks. I rate it a zero. What Else?
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, November 23, 2018
Oh no, Grannykitz! I hate to hear that this has happened. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
door handle keeps breaking!
on November 30, 2018
Posted by: queenamy
from oregon
I have this fridge in my apartment, the door handle breaks off once a year! Now my landlord wants to charge me for a new one and I can see from other reviews that this is a common problem with this product.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, December 4, 2018
Thank you for taking the time to share your refrigerator experience, queenamy. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com