Customer reviews from frigidaire.com
Frigidaire - Gallery 450 Sq. Ft. Smart Window Air Conditioner - White
Average customer rating
4.5
(1,062 Reviews)
Rating breakdown 1,062 reviews
5 Stars
682
4 Stars
277
3 Stars
53
2 Stars
24
1 Star
26
95%of customers recommend this product.
(
820 out of
866)
Customer Reviews for Frigidaire - Gallery 450 Sq. Ft. Smart Window Air Conditioner - White
Customer Rating
2
Great AC, Poor Wifi App
on July 4, 2021
Posted by: tiff07102NJ
[This review was collected as part of a promotion.] The AC is great and quickly cooled my apartment. It's a little noisy but not annoyingly loud. What drew me to make this purchase was the WIFI and being able to control the unit through the Frigidaire app. That unfortunately is completely useless! I can't get it to connect or find the unit. The app is horrible and the ratings for it should have been telling. If you are making your decision based on the Wifi feature be warned. Like all of the others say, it doesn't work!
Written by a customer while visiting frigidaire.com
Customer Rating
4
AMAZING.....but the remote don't work at all & WiFi is spotty at best!!
on July 12, 2021
Posted by: Terrence778
[This review was collected as part of a promotion.] I bought this to vastly improve my air cooling during the heat blast we can get in the east coast of USA, within Bronx,NY.
After close to a week of ownership & usage I am AMAZED with the cooling, it's design is nice, But my only issue at the current time is the NOT at all working remote!! I will replace the battery to give that a shot but this is ludicrous for this to even happen.
After close to a week of ownership & usage I am AMAZED with the cooling, it's design is nice, But my only issue at the current time is the NOT at all working remote!! I will replace the battery to give that a shot but this is ludicrous for this to even happen.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor design makes this a regrettable purchase
on July 19, 2017
Posted by: Paul in the Heights
from New York, NY, United States
[This review was collected as part of a promotion.] I needed to replace old and reliable "slider" units, one of which was a Frigidaire. Strengths of the unit: it is powerful. But the design flaws dominate: unadjustable louvers that direct air flow upward only reduce the cooling capacity dramatically; the unit is very loud, with a high frequency that requires the volume of the TV to be quadrupled; there are no default settings, so that each time it's turned on the temperature and speed need to be lowered; it's impossible to set in the dark; the current temperature reading glows for a full 60 seconds after the unit is turned, creating a disturbing presence at night.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , July 20, 2017
Hi Paul! Thank you so much for your review. Your concerns will certainly be sent to the proper channel. -CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Problematic unit
on August 5, 2020
Posted by: Adaniels12
[This review was collected as part of a promotion.] I have two other units however, this unit is problematic, first it was very difficult to connect to WiFi.now it is on a schedule that I Did not program! It comes on at will! Especially when I don’t want it on!
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 24, 2020
Hello, Adaniels12!
Thanks for reaching out to us. We always want to know when one of our owners need help. I have provided steps on how to clear the schedule.
After clicking on Schedule, click on the three blue dots in the top right-hand corner to access the settings menu. You should see an on/off button and a ‘Clear Schedule’ button.
Pressing ‘Clear Schedule’ will clear the current schedule in the Frigidaire app and allow you to set a new one. The previous schedule will remain in the appliance’s memory until a new schedule is set.
To turn off the programmed schedule, press the switch to turn the scheduler off BEFORE pressing clear. If this is not done, the appliance will continue to run on the last programmed schedule.
If the schedule is still running after clearing, set up a dummy schedule using any date and time and then proceed to turn the schedule off and then press clear. The timer/schedule light on the appliance should go off.
If you need further assistance, please check out the link to our FAQ’s or you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6 pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Thanks for reaching out to us. We always want to know when one of our owners need help. I have provided steps on how to clear the schedule.
After clicking on Schedule, click on the three blue dots in the top right-hand corner to access the settings menu. You should see an on/off button and a ‘Clear Schedule’ button.
Pressing ‘Clear Schedule’ will clear the current schedule in the Frigidaire app and allow you to set a new one. The previous schedule will remain in the appliance’s memory until a new schedule is set.
To turn off the programmed schedule, press the switch to turn the scheduler off BEFORE pressing clear. If this is not done, the appliance will continue to run on the last programmed schedule.
If the schedule is still running after clearing, set up a dummy schedule using any date and time and then proceed to turn the schedule off and then press clear. The timer/schedule light on the appliance should go off.
If you need further assistance, please check out the link to our FAQ’s or you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6 pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
4
A/C Review
on June 25, 2018
Posted by: Jonsch
from Los Angeles
[This review was collected as part of a promotion.] I like this. It makes my room cooler than if I didnt that have it.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Have not had it a year yet and its already broken
on October 15, 2019
Posted by: Browneye
[This review was collected as part of a promotion.] Poor product poor manufacturing would not recommend this product to anyone That's the beginning of October I took this AC unit out of the window and it's already broken and I just got it the end of June 2019
Response from frigidaire.comBy Online Outreach Specialist, October 16, 2019
Oh no, Browneye! We're sorry to hear that this has happened. Please take a moment to contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Great Features, one flaw.
on June 19, 2020
Posted by: Rwalker87
[This review was collected as part of a promotion.] I have had this Air Conditioner for about a month now, I love the WiFi connectivity and the ECO Mode works great at holding a temperature. The only flaw I can see with the product is the location of the blower vents, putting them on the top tends to push most of the air up over the room instead of into it which seems to make it work harder than it should to cool the room.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 27, 2020
Hello, Rwalker87!
Thanks for your feedback. We are pleased to know the AC is working well for you. We will be happy to pass on your concerns to our design and engineering teams! Please reach out to us if you need additional assistance.
Bianca
Thanks for your feedback. We are pleased to know the AC is working well for you. We will be happy to pass on your concerns to our design and engineering teams! Please reach out to us if you need additional assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Loud af. Doesn’t blow cold air.
on July 21, 2018
Posted by: Hot n Bothered
from NYC
Looks nice I guess, but it’s loud af and it doesn’t blow cold air. At times, actually makes the room hotter.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Maggie , Online Outreach Specialist , July 26, 2018
Hi Hot n Bothered, thanks for dropping in with your valuable feedback. Upon reviewing your account, I see you have been properly assisted by our customer care team. Please feel free to contact us at 1-888-203-1389 Monday-Friday 8am-8pm and Saturday 8am-6pm EST if you feel this matter was not resolved. Kindly, Maggie
Written by a customer while visiting frigidaire.com