Customer reviews from frigidaire.com
Frigidaire - Gallery 450 Sq. Ft. Smart Window Air Conditioner - White
Average customer rating
4.5
(1,062 Reviews)
Rating breakdown 1,062 reviews
5 Stars
682
4 Stars
277
3 Stars
53
2 Stars
24
1 Star
26
95%of customers recommend this product.
(
820 out of
866)
Customer Reviews for Frigidaire - Gallery 450 Sq. Ft. Smart Window Air Conditioner - White
Customer Rating
5
Amazing unit
on June 27, 2017
Posted by: Moff37
from Indianapolis, IN, United States
[This review was collected as part of a promotion.] This is a great unit, love the app feature to control it in the go.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works Great
on June 11, 2017
Posted by: Rich_P
from Rhode Island, United States
[This review was collected as part of a promotion.] I bought three 8000 BTU's and works great so I bought two more of the 10000 BTU's this year for the rest of the house, and they all work great so far. Have them all hooked on WIFI as well.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Sucks
on September 24, 2019
Posted by: Ashley2007
WiFi feature is great when it wants to work but unfortunately for me this the 3rd time this year my a/c unit just goes offline
Response from frigidaire.comBy Ashton, Online Outreach Specialist, September 25, 2019
Hi, Ashley2007!
Thank you for sharing your experience! We are sorry to hear that your Smart AC has been losing connection! It may appear offline if it loses signal from your Wi-Fi network, either because the strength wanes or it is too far away to get a reliable connection. It may also lose the signal if you have many other smart devices connected to the network and taking up available bandwidth. Try moving your router closer to the AC or moving other devices to your 5G band (if available) to improve the reliability of your connection. If you do need further help, our Smart Appliance team is available to assist you at 1-800-311-4667 Monday through Friday, 8:30am to 6:00pm EST.
Best,
Ashton
Thank you for sharing your experience! We are sorry to hear that your Smart AC has been losing connection! It may appear offline if it loses signal from your Wi-Fi network, either because the strength wanes or it is too far away to get a reliable connection. It may also lose the signal if you have many other smart devices connected to the network and taking up available bandwidth. Try moving your router closer to the AC or moving other devices to your 5G band (if available) to improve the reliability of your connection. If you do need further help, our Smart Appliance team is available to assist you at 1-800-311-4667 Monday through Friday, 8:30am to 6:00pm EST.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent functionality
on May 7, 2020
Posted by: SuniAndriotis
[This review was collected as part of a promotion.] I purchased this window AC a month ago and I’m extremely happy with it. Everyone in my household likes the chick look of it. Also, cools the apartment quickly and the air feels a lot cleaner. The only thing is I wish it was a little quieter, but overall a great product. It was worth the price!
Written by a customer while visiting frigidaire.com
Customer Rating
2
WAY TOO LOUND
on May 31, 2020
Posted by: LukeH
It's a beautiful window ac with the promise of cool technology, but its very basic.
First, it's just too loud. it's designed to cool a large room, and you cannot escape the sound. It sounds like having a vacuum cleaner running at all times. I've installed the insulation on the frame as suggested, but it doesn't do anything for the sound. It's lovely if you like to sleep with a noise machine, but good luck trying to hold a conversation or listen to music or TV. It's really bad.
Secondly, the technology is nice, but its so lacking. the wifi drops a lot. which doesn't bother me too much. But the app crashes every other time I open it, Alexa can only turn it on/off or set the temp. But you can't ask the current room temp or set up sleep mode or adjust the fan with Alexa. you can tell this was not designed by a tech company, and more gimmicky than anything.
Response from frigidaire.comBy Online Outreach Specialist, June 9, 2020
Hello, LukeH!
We appreciate you stopping by to share your feedback on your air conditioner with us and bringing your concerns to our attention. This is the type of feedback that our product team uses to directly influence product development. Please refer to page 5 in the Use and Care Guide for an explanation of normal operating sounds. If you need further assistance, feel free to contact us via chat at Frigidaire.com or by phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
We appreciate you stopping by to share your feedback on your air conditioner with us and bringing your concerns to our attention. This is the type of feedback that our product team uses to directly influence product development. Please refer to page 5 in the Use and Care Guide for an explanation of normal operating sounds. If you need further assistance, feel free to contact us via chat at Frigidaire.com or by phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Good design
on May 17, 2021
Posted by: twatson
This air conditioner is visually nice - definitely better looking than some others on the market. However, the wifi functionality doesn't work at all. If you are looking for a unit that you can control via your phone, this is not the air conditioner for you.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , May 24, 2021
Hi, twatson! Sorry to learn you are having issues with the Wi-Fi feature. We see your concerns were recently addressed. Please reach back out to us if further assistance is needed. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good AC but Wifi doesnt work
on June 28, 2021
Posted by: DNF714
[This review was collected as part of a promotion.] I bought this AC and it cools off my bedroom and living room perfectly but when i tried to connect the Wifi it doesnt connect it beeps but doesnt stay blinking! I have tried everything and after reading lots of reviews this issue was common. I would have give the unit alot more stars if the wifi connection worked.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Cool
on April 25, 2017
Posted by: FrikinAired
from Pittsburgh, PA, United States
[This review was collected as part of a promotion.] I was excited to buy this with the scheduling feature, which is done from your phone. Our building has 4 zone thermostats for the boiler heat, so I run Honeywell wifi thermostats and set the schedule, and let it go. Only part of the building has central air. On the office side of the building we have to run window A/C's. I was excited to finally be able to automate the A/C's for the office. It is only open M-Th.
......I was upset with the App because the scheduling function only allows for weekdays and weekends as your groupings. It will not let you run a different schedule for Friday, defeating the purpose of saving the AC energy on Friday when closed. Also, the Honeywell scheduling allows you to even drop or raise to different temps at different times of the day. Ex. Full blast first thing in the morning to cool the office down, then slow the loud fan down when the receptionist starts on the phone in the morning for example.
..The App needs updated to allow for more scheduling functionality.
...Also, once the unit is powered off, the wifi connection is also off, so you can't wake up and turn them on remotely first thing waking up either.
..Hope to see a comment on this soon that they were able to make the upgrade!! Otherwise, the unit is very clean as modern looking.
......I was upset with the App because the scheduling function only allows for weekdays and weekends as your groupings. It will not let you run a different schedule for Friday, defeating the purpose of saving the AC energy on Friday when closed. Also, the Honeywell scheduling allows you to even drop or raise to different temps at different times of the day. Ex. Full blast first thing in the morning to cool the office down, then slow the loud fan down when the receptionist starts on the phone in the morning for example.
..The App needs updated to allow for more scheduling functionality.
...Also, once the unit is powered off, the wifi connection is also off, so you can't wake up and turn them on remotely first thing waking up either.
..Hope to see a comment on this soon that they were able to make the upgrade!! Otherwise, the unit is very clean as modern looking.
I would recommend this to a friend!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 15, 2017
What an awesome review filled with great feedback, FrikinAired! The only thing that will cause the Wi-Fi connection to turn off, is unplugging the air conditioner (turning it off is fine). Even if you have lost Wi-Fi connectivity, when reestablished, the air conditioner will reconnect to the network by itself. You should be able to turn it on first thing remotely with no problem. At this time the app doesn’t offer individual times and days for programming, but, your feedback is reviewed online by our product gurus, who I'm sure will find value in your observations. If you ever need technical connectivity assistance, please email our dedicated support team at SmartHelp.US@Frigidaire.com, a team member will respond within 24 business hours. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com