Customer reviews from frigidaire.com
Frigidaire - Gallery 450 Sq. Ft. Smart Window Air Conditioner - White
Average customer rating
4.5
(1,062 Reviews)
Rating breakdown 1,062 reviews
5 Stars
682
4 Stars
277
3 Stars
53
2 Stars
24
1 Star
26
95%of customers recommend this product.
(
820 out of
866)
Customer Reviews for Frigidaire - Gallery 450 Sq. Ft. Smart Window Air Conditioner - White
Customer Rating
3
Not impressed
on July 21, 2020
Posted by: Bill25413
[This review was collected as part of a promotion.] I bought this a month ago for the energy rating. I use an energy monitor on my electrical panel and I'm happy with that part.
This unit is the same size as my other unit but doesn't cool nearly as well.
It's my opinion it doesn't cool a room as well because the air comes out the top instead of the front and only goes straight up and doesn't get dispersed into the room.
If Frigidaire fixes the direction the air blows I think this would be a great unit. As of right now I would not buy it again.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 8, 2020
Hello, Bill25413!
Thanks for your feedback. I’ll be sure to document your feedback for our design and engineering teams. The AC does have adjustable air directional louvers that control air flow direction.
The 2-Way air directional louvers allow you to direct the air flow Left or Right throughout the room as needed. To adjust the air directional louvers side-to-side, use the center handle as you move it side-to-side.
If you should need further assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for your feedback. I’ll be sure to document your feedback for our design and engineering teams. The AC does have adjustable air directional louvers that control air flow direction.
The 2-Way air directional louvers allow you to direct the air flow Left or Right throughout the room as needed. To adjust the air directional louvers side-to-side, use the center handle as you move it side-to-side.
If you should need further assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Really high quality
on July 23, 2020
Posted by: Ro5555
[This review was collected as part of a promotion.] Beautiful design. Quiet. Works well. This was a good purchase for my apartment.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best AC ever owned.
on July 30, 2020
Posted by: Jetho99
[This review was collected as part of a promotion.] So this Ac is amazing the WiFi feature is truly
Amazing turn it on from anywhere. This the best looking AC I have ever purchased. I highly recommend if anyone is looking for a window unit.
Amazing turn it on from anywhere. This the best looking AC I have ever purchased. I highly recommend if anyone is looking for a window unit.
Written by a customer while visiting frigidaire.com
Customer Rating
5
“smart” air conditioner
on August 3, 2020
Posted by: Robert610
[This review was collected as part of a promotion.] Purchased in early June. Connects to WiFi so you can control via your smartphone. Actually hots my whole upstairs and is quiet.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible ac unit, even worst iOS app
on August 10, 2020
Posted by: sitre
[This review was collected as part of a promotion.] Main problem: it is installed correctly in my window, yet drain pan drains indoors. Pice of trash. Lesser problem: the iOS app is terrible. It's slow, it's insecure and worst of all, the functionality is limited. For example I would like to schedule the unit from AC to FAN mode during the night, yet that's not possible.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 28, 2020
Hello, sitre!
Thank you for reaching out to us. We are sorry to hear of your experience with the air conditioner. We always want to know when one of our owners needs help, and we may have some solutions for this exact issue. We have sent you an email in regard to your concerns. For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Thank you for reaching out to us. We are sorry to hear of your experience with the air conditioner. We always want to know when one of our owners needs help, and we may have some solutions for this exact issue. We have sent you an email in regard to your concerns. For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
The Window AC Unit Ever
on August 17, 2020
Posted by: JDAC
[This review was collected as part of a promotion.] I bought this unit a year ago and we have been very happy with it. It’s the quietest window AC I have ever used. The design with the vent on the top really gets the air circulating around the entire room (and next two rooms) quickly. Lastly, the app that comes with the AC is really easy to use. I will buy this again if I need to replace other AC units in our home!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poltergeist!
on August 25, 2020
Posted by: JHaltmeyer
While the unit does look nice in the window it is woefully inadequate at doing the one simple job it was designed for.
To start, my remote not only arrived unusable but the entire face of it fell off and won’t stay on. I thought it would be fine since I can use my phone as a remote. This also was a fail because the schedule I set in the app is not followed at all. I tired setting up a simple schedule of keeping my room at 72 degrees, but I end up at almost 80 degrees and then it turns on for five minutes and then back off again. So, I thought, "Fine. I'll remove the on-app schedule and just leave it set on 72 like an old-school unit and it still comes nowhere close to keeping the temp. One minute is 68 degrees the next it's 80 and the unit turns on and off without changing the temp in the room. It's like living with a 2-year-old trying to make up its mind!
The latest fun is now the filter light. I read through the manual and watched a few videos even to make sure I wasn't missing something about turning the light off. I have cleaned the filter several times, unplugged, re-plugged, vacuumed the inside, gone in the app, and tired running it to see if it would go away after a few minutes but nothing will turn the filter light off. Everything I have seen say to push the filter button but there is no button on this model, just the light.
I really didn't want to have to drag this 70 lb. mammoth back to the store for a return and now I'm passed my 30 days so it looks like I'm stuck with the world best looking yet worst functioning air conditioner invented!
Buy something else!
To start, my remote not only arrived unusable but the entire face of it fell off and won’t stay on. I thought it would be fine since I can use my phone as a remote. This also was a fail because the schedule I set in the app is not followed at all. I tired setting up a simple schedule of keeping my room at 72 degrees, but I end up at almost 80 degrees and then it turns on for five minutes and then back off again. So, I thought, "Fine. I'll remove the on-app schedule and just leave it set on 72 like an old-school unit and it still comes nowhere close to keeping the temp. One minute is 68 degrees the next it's 80 and the unit turns on and off without changing the temp in the room. It's like living with a 2-year-old trying to make up its mind!
The latest fun is now the filter light. I read through the manual and watched a few videos even to make sure I wasn't missing something about turning the light off. I have cleaned the filter several times, unplugged, re-plugged, vacuumed the inside, gone in the app, and tired running it to see if it would go away after a few minutes but nothing will turn the filter light off. Everything I have seen say to push the filter button but there is no button on this model, just the light.
I really didn't want to have to drag this 70 lb. mammoth back to the store for a return and now I'm passed my 30 days so it looks like I'm stuck with the world best looking yet worst functioning air conditioner invented!
Buy something else!
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist , September 30, 2020
Hi, JHaltmeyer! We apologize for any disappointment your AC unit has caused you and thank you for bringing it to our attention. We always strive to deliver quality products and hate that we missed the mark with you. So that we are able to properly assist you and address your concerns, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. Best Regards, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Wifi, remote and app are TERRIBLE and do not work
on April 5, 2021
Posted by: ADegrush
We bought this A/C two years ago and in that time, the remote has never worked. We downloaded the app and upgraded the app that can be used to run the A/C and it will connect to wifi for only a few seconds before shutting off. Terrible Terrible. Buy something else! I never leave negative reviews, but a hunk of what you are paying for is the Wifi/remote capabiities and the don't exist.
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , April 19, 2021
Hello, ADegrush! Thank you for your review. We are sorry to hear that you have not had the best experience with your air conditioner. We would like to see how we can turn things around for you. Connect with us by chatting with one of our live agents Mon-Fri, 8:30 am - 8 pm EST.-Briana
Written by a customer while visiting frigidaire.com