Customer reviews from frigidaire.com
Frigidaire - Gallery 450 Sq. Ft. Smart Window Air Conditioner - White
Average customer rating
4.5
(1,062 Reviews)
Rating breakdown 1,062 reviews
5 Stars
682
4 Stars
277
3 Stars
53
2 Stars
24
1 Star
26
95%of customers recommend this product.
(
820 out of
866)
Customer Reviews for Frigidaire - Gallery 450 Sq. Ft. Smart Window Air Conditioner - White
Customer Rating
2
Lots of problems
on August 15, 2019
Posted by: Hnliii
[This review was collected as part of a promotion.] I have a problem, with this being turned off both with the app, on the front panel and with the supplied remote but it still turns itself on. I bought this to save money and not have it run when I didn't need it to.It is turning itself on except when I have to unplug it. that defeats the ability to turn it on and off remotely. I have set it to 85° so it would not turn on and come to find it running and set on 72 or 73. I do not have it scheduled or programmed and have been sure that those were not in use. I have called the smart Appliance Division and they had no resolution for me. Very very disappointing
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, August 16, 2019
Hello, Hnliii.
Thank you for sharing your feedback. We would like to gather more information regarding your air conditioner. Please be on the lookout for an email for further assistance.
Kindly,
R’Shaye
Thank you for sharing your feedback. We would like to gather more information regarding your air conditioner. Please be on the lookout for an email for further assistance.
Kindly,
R’Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome AC
on August 20, 2019
Posted by: Emily0422
Absolutely love it. The design it's sleek, it cools the apartment down, and the noise isn't too bad!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Good concept but it falls short
on August 21, 2019
Posted by: AC user10000
[This review was collected as part of a promotion.] I bought this because I really liked that it had WiFi so I could control it from anywhere, that it was auto and even looking inside the body through the vent the system looked sleek! This air condition fails to do one thing well which is what it’s supposed to do cool a room down. i unfortunately had to get rid of an old Frigidaire 10,000 btu air conditioner that would cool down a room in minutes and got this as a replacement for a smaller room. This ac is an unfortunate disappointment. Not only does it take a while to cool a room down but you have to set it at the coldest setting possible and even then the room is simply lightly cool. The “eco” option is a joke because it doesn’t cool at all. Hopefully, this model can be revamped to work like it’s supposed to without having to struggle to cool a small room down.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, August 23, 2019
Hello, AC user10000.
Thank you for your review. We understand your concern regarding your air conditioner. Ensure your filter is clean and nothing is blocking the louvers. Try keeping your doors close to help the airflow. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for your review. We understand your concern regarding your air conditioner. Ensure your filter is clean and nothing is blocking the louvers. Try keeping your doors close to help the airflow. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Wifi does not work, i bought it for wifi
on May 25, 2020
Posted by: AndreT
[This review was collected as part of a promotion.] This is poorly manufactured. Also front panel was cracked because the box is not suited for a heavy unit.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , June 4, 2020
Hi, AndreT!
We appreciate you stopping by to share your feedback on your air conditioner with us and bringing your concern to our attention.
Please know we make every effort to provide quality products will use your experience to make us better, to ensure this doesn’t happen again.
If there is anything that we can assist you with at all, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
We appreciate you stopping by to share your feedback on your air conditioner with us and bringing your concern to our attention.
Please know we make every effort to provide quality products will use your experience to make us better, to ensure this doesn’t happen again.
If there is anything that we can assist you with at all, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
3
Great Design, Works Well, Very Loud
on June 1, 2020
Posted by: frombk
[This review was collected as part of a promotion.] I bought this about a month ago and I’m pretty happy with it. Wifi & everything works well and installation was easy but it’s very loud.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 9, 2020
Hello frombk!
Thank you for your review. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm.
Thank you for your review. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm.
Written by a customer while visiting frigidaire.com
Customer Rating
3
defected model
on June 9, 2020
Posted by: Cavalieri
[This review was collected as part of a promotion.] I bought two of them, the design is beautiful, but unfortunately these model has a defect connecting with the wi-fi, I would never be able to connect it. Although, customer services, besides one, were very helpful, and helped me to resolved my situation.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 16, 2020
Hello, Cavalieri!
Thank you for your review. We are sorry to hear of the connectivity issues with the air conditioner, but also glad the matter was resolved. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your review. We are sorry to hear of the connectivity issues with the air conditioner, but also glad the matter was resolved. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
4
Clean design, efficient and cool
on July 4, 2020
Posted by: hryp
[This review was collected as part of a promotion.] We purchased 3 of these ACs to replace our existing ones that were quite old after our renovation. They cool down our 1000sqft NYC apartment fairly quickly and are energy efficient. The clean and minimal design also fits right in with our home design, and love the AC blows upwards to circulate around the room. Only complaint would be that they are not as quiet as we hoped (hard to find with window units in general) so if you're a light sleeper, consider where you place the unit near your bed.
Written by a customer while visiting frigidaire.com
Customer Rating
1
WiFi doesn’t work
on July 4, 2020
Posted by: LittleSmartHome
[This review was collected as part of a promotion.] Read the warnings about this online but unlike me don’t take the chance that it’ll work any. First off the design is really nice!!! Got compliments while I stalling. However I have spent more time trying to get it to connect to the app and WiFi than waiting for it to arrive and installing. The WiFi app connection just doesn’t work. This the smart features don’t and it just defeats the whole purpose of purchasing this other than it looks classier than the average window AC. Not worth buying though if you want the app connectivity.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 20, 2020
Hello, LittleSmartHome!
We are not pleased to hear you are having issues with the Wi-Fi feature. See the link below to our FAQ’s that may help address your concerns. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6 pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
We are not pleased to hear you are having issues with the Wi-Fi feature. See the link below to our FAQ’s that may help address your concerns. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6 pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Written by a customer while visiting frigidaire.com