Customer reviews from frigidaire.com
Frigidaire - Gallery 450 Sq. Ft. Smart Window Air Conditioner - White
Average customer rating
4.5
(1,062 Reviews)
Rating breakdown 1,062 reviews
5 Stars
682
4 Stars
277
3 Stars
53
2 Stars
24
1 Star
26
95%of customers recommend this product.
(
820 out of
866)
Customer Reviews for Frigidaire - Gallery 450 Sq. Ft. Smart Window Air Conditioner - White
Customer Rating
5
Easy to clean
on June 28, 2020
Posted by: Air conditioning
[This review was collected as part of a promotion.] I bought this almost a month ago and it has really helped with my allergies. It’s also easy to clean and run.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Looking A/C
on June 29, 2020
Posted by: deetud
[This review was collected as part of a promotion.] This A/C is very nice, it works well to cool my entire apt.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Got 3, 1 sucks
on July 1, 2020
Posted by: Dangermarin
[This review was collected as part of a promotion.] We bought three units two of them works great the other one doesn’t cool at all. We have to have it on low 60s to get a mid 70s range feel. That being said the other two work as expected.
pros:
Really love being able to control the units from our
phones, our baby sleeps in his own room and we can regulate the temperature from our beds. It’s a game changer. Also like being able to start the one in the bedroom before we make her wait in there at night.
Really love being able to control the units from our
phones, our baby sleeps in his own room and we can regulate the temperature from our beds. It’s a game changer. Also like being able to start the one in the bedroom before we make her wait in there at night.
Cons:
The light and beep should be able to be turned off, they are so bright and so loud that adjusting the unit in the middle of the night is a sure fire wake up call for anyone. It is also slightly annoying that you cannot change the presets, wish I could just turn it on and have it be at the temperature I want in the mode and speed I like.
The light and beep should be able to be turned off, they are so bright and so loud that adjusting the unit in the middle of the night is a sure fire wake up call for anyone. It is also slightly annoying that you cannot change the presets, wish I could just turn it on and have it be at the temperature I want in the mode and speed I like.
We Bought these before we needed them and now it’s too late to exchange or return the unit that does not work. What a bummer. Overall these units got three stars because while they are a step up from a regular window unit, they still could use a lot of improvements.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 14, 2020
Hello, Dangermarin!
Thanks for providing your feedback. We will be happy to pass on your concerns to our design and engineering teams. We would love to address your concerns regarding the AC not cooling. Be on the lookout for an email from us shortly.
Bianca
Thanks for providing your feedback. We will be happy to pass on your concerns to our design and engineering teams. We would love to address your concerns regarding the AC not cooling. Be on the lookout for an email from us shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good features but..
on July 2, 2020
Posted by: GenesisRo
[This review was collected as part of a promotion.] i bought my first 12,000 btu AC a little over a month ago for my living room and fell in love. it cools everything down quickly, i love the wifi feature, and i love how clean/sleek and modern the AC is overall. However, my second AC i recently bought for my bedroom came damaged, and the wifi feature will not connect for some reason, so i was definitely a little disappointed.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 14, 2020
Hello, GenesisRo!
Thanks for taking the time to provide your feedback. We are not pleased to learn about your issues with the AC. See the link below to our FAQ’s that may help address your concerns. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Thanks for taking the time to provide your feedback. We are not pleased to learn about your issues with the AC. See the link below to our FAQ’s that may help address your concerns. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Really Great Unit
on July 2, 2020
Posted by: Juliet53
[This review was collected as part of a promotion.] This is a really wonderful AC unit. My apartment gets extremely hot and air does not move through the windows - this unit has made my living room extremely cool and comfortable. It turns off automatically when the desired temperature is hit. It looks sleek and clean in our window. It is a very heavy unit so it was work to get it in, but once in it has been great. It also releases a good amount of water so we had to buy a piece (from Frigidaire) to attach a hose and direct the water out of the unit. I am very very happy with this purchase and would definitely recommend it!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great!
on July 3, 2020
Posted by: Chrisibeth
[This review was collected as part of a promotion.] Wasn’t sure how I would feel when the husband bought this, but I’m glad he did. It keeps our small home cool, sometimes too cool. I love the fact that I can change the settings from my phone when I’m not home. The only problem we have so far is that it is a little loud but no louder than having multiple fans running would be. Would definitely recommend this product to friends and family.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn’t work
on July 3, 2020
Posted by: Lebond
[This review was collected as part of a promotion.] The WiFi setting does not work. I called customer service and they said it’s an older model number and the older ones have an issue with the WiFi. The reason I bought this was to control it when i am not home.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 16, 2020
Hello, Lebond!
We apologize for any matters you have experienced due to the WiFi feature not working properly. I was able to see you were provided a resolution in this matter. Please reach out to us if you need further assistance.
Bianca
We apologize for any matters you have experienced due to the WiFi feature not working properly. I was able to see you were provided a resolution in this matter. Please reach out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great unit
on July 3, 2020
Posted by: Red122486
[This review was collected as part of a promotion.] Installed this upstairs where it stays hot and this unit keeps the room temperature the same as the rest of the house with zero problems.
Written by a customer while visiting frigidaire.com