Customer reviews from frigidaire.com
Frigidaire - Gallery 450 Sq. Ft. Smart Window Air Conditioner - White
Average customer rating
4.5
(1,062 Reviews)
Rating breakdown 1,062 reviews
5 Stars
682
4 Stars
277
3 Stars
53
2 Stars
24
1 Star
26
95%of customers recommend this product.
(
820 out of
866)
Customer Reviews for Frigidaire - Gallery 450 Sq. Ft. Smart Window Air Conditioner - White
Customer Rating
4
Love the wifi control!
on September 23, 2019
Posted by: rachlauren
[This review was collected as part of a promotion.] We have the 10K BTU in our living room & the 6K in our bedroom! Although a little louder than past AC units I've had, the wifi control from our phone makes it worth it and they cool both rooms well.
Written by a customer while visiting frigidaire.com
Customer Rating
5
GREAT FEATURES
on December 13, 2019
Posted by: KIANNA98
[This review was collected as part of a promotion.] WE BOUGHT THIS A5 MONTHS AGO AND WE'RE GLAD WE DID
Written by a customer while visiting frigidaire.com
Customer Rating
3
Beautiful but LOUD
on March 2, 2020
Posted by: AaronUES
I love the look of this product and when Frigidaire said it was quiet on top of being aesthetically pleasing I snatched one up. This was last Spring. As soon as I plugged it in I realized it was just as loud as any other window unit, but at least it's pretty. It does a fine job of cooling my entire one-bedroom NYC apartment if I have a fan to blow cool air from the living room into the bedroom.
If you're wanting a quiet window unit then search elsewhere. If you don't mind the normal window unit level of noise but want one that looks great then this one is perfectly fine.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 4, 2020
Hi, AaronUES!
We are glad to hear that you are pleased with the design of your air conditioner and understand that the operational sounds can be clamorous.
Your air conditioner may make many sounds, such as high-pitched chatter, vibration, ping, swishing, the sound of rushing air, gurgle or hissing; which are a part of the normal operations. You can view any normal sounds on page 6 of your Use and Care Guide.
Should you experience any unusual sounds, or have any questions, feel free to chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Kindly,
Ciara
We are glad to hear that you are pleased with the design of your air conditioner and understand that the operational sounds can be clamorous.
Your air conditioner may make many sounds, such as high-pitched chatter, vibration, ping, swishing, the sound of rushing air, gurgle or hissing; which are a part of the normal operations. You can view any normal sounds on page 6 of your Use and Care Guide.
Should you experience any unusual sounds, or have any questions, feel free to chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good Product but the support is abyssmal
on March 12, 2020
Posted by: Antzy
[This review was collected as part of a promotion.] While the AC works well, I still haven't been able to get the WiFi to work after more than a month and more than 6 phone calls and a dozen emails.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 13, 2020
Hi, Antzy!
We certainly apologize for any matters you have experienced with the Wi-Fi capability on your air conditioner and thank you for bringing your concerns to our attention.
In researching, we see that we have attempted contacting you via email to provide a resolution within the past few days.
So that we can assist in resolving your concern, please reach out to us at 1-800-311-4667 Monday-Friday 8 am-6 pm EST or send us an email at SmartHelp.US@Frigidaire.com directly at your convenience.
Kindly,
Ciara
We certainly apologize for any matters you have experienced with the Wi-Fi capability on your air conditioner and thank you for bringing your concerns to our attention.
In researching, we see that we have attempted contacting you via email to provide a resolution within the past few days.
So that we can assist in resolving your concern, please reach out to us at 1-800-311-4667 Monday-Friday 8 am-6 pm EST or send us an email at SmartHelp.US@Frigidaire.com directly at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome AC
on April 3, 2020
Posted by: Robtee67
[This review was collected as part of a promotion.] I bought this AC two months ago before the crisis began. Best decision I ever made. This AC is so easy to use. I have it programmed to my WiFi and I use the app to control it. I have yet to actually touch the panel. I have had numerous ACs in the past. This one exceeds all expectations. Best product out there and definitely worth the money. I got 3 of them after for my mom and my son.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Great WIFI unsure of the product
on April 14, 2020
Posted by: Eric33
[This review was collected as part of a promotion.] I bought this a few weeks ago and tried it , the WIFI works great but the room was not getting down past 71 degrees, but that could be because the outside temperature, was around 60. So I have to see when the outside temperature starts to get warmer, if this room temperature will go down under 70
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 17, 2020
Hi, Eric33!
Thanks for sharing your experience! We're glad the Wi-Fi connection is working seamlessly for you. If you're having some cooling trouble, double check the temperature in your home and ensure you are setting the air conditioner lower on Cool or Eco mode. You can also adjust the fan speed! This air conditioner is designed to cool rooms of up to 450 square feet. If your room is larger, it may have trouble reaching the entire space. If you have any further questions or concerns, feel free to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help!
Best,
Ashton
Thanks for sharing your experience! We're glad the Wi-Fi connection is working seamlessly for you. If you're having some cooling trouble, double check the temperature in your home and ensure you are setting the air conditioner lower on Cool or Eco mode. You can also adjust the fan speed! This air conditioner is designed to cool rooms of up to 450 square feet. If your room is larger, it may have trouble reaching the entire space. If you have any further questions or concerns, feel free to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
Help
on April 15, 2020
Posted by: Justinlani
[This review was collected as part of a promotion.] I bought this unit about a year ago. Now it won't turn on and it just keeps beeping. I've try test button and reset button, i also tried flipping the breaker fuse but nothing seems to work. Also i lost the remote when we moved
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cools efficiently
on April 17, 2020
Posted by: Jess999
[This review was collected as part of a promotion.] I bought this about a month ago. This a/c works conveniently with an app on my phone. It's strong and cools my bedroom very quickly. I love it, because it's reliable and I haven't had to think about it after purchasing.
Written by a customer while visiting frigidaire.com