Customer reviews from frigidaire.com
Frigidaire - Gallery 450 Sq. Ft. Smart Window Air Conditioner - White
Average customer rating
4.5
(1,062 Reviews)
Rating breakdown 1,062 reviews
5 Stars
682
4 Stars
277
3 Stars
53
2 Stars
24
1 Star
26
95%of customers recommend this product.
(
820 out of
866)
Customer Reviews for Frigidaire - Gallery 450 Sq. Ft. Smart Window Air Conditioner - White
Customer Rating
4
Low noise, great look, but some flaws
on August 19, 2019
Posted by: Tony131
[This review was collected as part of a promotion.] Whoever visits my place says the AC looks nice, plus it isn’t too noise at low.
However, it is weird that it does not remember the settings every time it turns on but only does when through the WiFi feature (APP or Alexa). Another significant drawback is the vent design, which barely changes the airflow direction.
However, it is weird that it does not remember the settings every time it turns on but only does when through the WiFi feature (APP or Alexa). Another significant drawback is the vent design, which barely changes the airflow direction.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Simple install very powerful
on August 19, 2019
Posted by: Mburg
[This review was collected as part of a promotion.] Installed the unit with relative ease, all the hardware and tools provided were simple and easy. The unit cools my 450 sq ft bedroom with cathedral ceilings very effectively. Have had issues with the cathedral ceilings with other units. This unit works very well!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Like able to control on my phone
on August 19, 2019
Posted by: Cj101
[This review was collected as part of a promotion.] Works great, cools the room fast. Real slick looking.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works Great!
on August 20, 2019
Posted by: kw092501
I purchased my Frigidaire Gallery AC unit in March and it's been working great! One of the reasons why I purchased this unit is the ability to control the settings when I'm not home. The app has been working fine until this week. After uninstalling the app, it's telling me that there is an upgrade, it upgrades but then I have to log in and I'm unable to enter my email, only password, now I'm unable to use the app. Please help! Thank you.
Written by a customer while visiting frigidaire.com
Customer Rating
4
nice cooling but broken wifi
on August 20, 2019
Posted by: sailor2019
[This review was collected as part of a promotion.] nice cooling but broken wifi/this model come with a internet malfunction other than that it's a good ac
Written by a customer while visiting frigidaire.com
Customer Rating
3
Looks great but inadequate cooling
on August 23, 2019
Posted by: Nordodo
[This review was collected as part of a promotion.] I have ordered this AC because I liked certain features of it : its vent is looking up, instead of blowing at you like other window ACs, it has smart WiFi connection and it looks good. After I installed it, it does look great, no complains about that, but the main shortcoming is what some other users already mentioned - it doesnt cool the room properly. It takes a long time to cool the room and it never reaches 72F - the lowest I got was 75F. For 10,000 BTU AC it's just not powerful enough. It feels like 6,000 btu unit. If not this issue I would be very happy with it. Smart feature works - though establishing connection with an app took
some time.
some time.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, August 28, 2019
Hi, Nordodo.
Thank you for taking a moment and sharing your valuable feedback with us.
Your comments are vital to us as we constantly strive to be the best home appliance company in North America.
I am sorry to learn you are not getting the best cooling performance from your air conditioner.
Here are some friendly tips to keep in mind with getting the best cooling performance for your home comfort appliance.
*Ensure the capacity of the room air conditioner fits your room size for efficient and satisfactory operation. You may visit https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Home-Comfort/ to learn further details about the correct BTU’s for your room.
* Try installing your air conditioner on the shady side of your home/room. A window that faces north is best because it is shaded most of the day. Or, try keeping blinds and drapes in other windows closed during the sunniest part of the day.
* External house shading with trees, plants or awnings will help reduce the air conditioner’s workload.
Should the above suggestions prove ineffective, please give us a call or reconnect by sending an email to smarthelp.us@frigidaire.com. Our Smart Appliance Team can be reached by dialing 800-311-4667 and available Monday through Friday from 8:30am-6pm EST.
Regards-Derrick
Thank you for taking a moment and sharing your valuable feedback with us.
Your comments are vital to us as we constantly strive to be the best home appliance company in North America.
I am sorry to learn you are not getting the best cooling performance from your air conditioner.
Here are some friendly tips to keep in mind with getting the best cooling performance for your home comfort appliance.
*Ensure the capacity of the room air conditioner fits your room size for efficient and satisfactory operation. You may visit https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Home-Comfort/ to learn further details about the correct BTU’s for your room.
* Try installing your air conditioner on the shady side of your home/room. A window that faces north is best because it is shaded most of the day. Or, try keeping blinds and drapes in other windows closed during the sunniest part of the day.
* External house shading with trees, plants or awnings will help reduce the air conditioner’s workload.
Should the above suggestions prove ineffective, please give us a call or reconnect by sending an email to smarthelp.us@frigidaire.com. Our Smart Appliance Team can be reached by dialing 800-311-4667 and available Monday through Friday from 8:30am-6pm EST.
Regards-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great design and ease of use.
on August 24, 2019
Posted by: Allant123
[This review was collected as part of a promotion.] I gave it 4 stars because it looks great, and it’s convenient and easy to use. There are flaws to it though. The plastic used on the face of it is very cheap, so cheap in fact the part that is notched out for the screws broke. This now causes my unit to squeak and rattle. I have to say if it wasn’t so amazing at everything else I would have given it 3 stars.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Not awful
on August 26, 2019
Posted by: kalebmonk
[This review was collected as part of a promotion.] The unit isn't bad, it blows cold air, and cools down the room relatively quick. My biggest complaint though is how loud it is, I feel like for this amount of money it should be a lot quieter. And the included remote hardly works, and the units controls themselves are a bit slow.
Otherwise, it works fine, but it's nothing special.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , August 30, 2019
Hey there, Kalebmonk! We thank you for sharing your feedback with us on your air conditioner. Please know that our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
We understand that some sounds coming from your air conditioner can be a little vexatious. Your air conditioner can make many sounds, such as high pitched chatter, vibration, ping, swishing, sound of rushing air, gurgle or hissing; which are a part of the normal operations.
If you are experiencing any unusual sounds or experience any matters at all, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience.
Kindly,
Ciara
We understand that some sounds coming from your air conditioner can be a little vexatious. Your air conditioner can make many sounds, such as high pitched chatter, vibration, ping, swishing, sound of rushing air, gurgle or hissing; which are a part of the normal operations.
If you are experiencing any unusual sounds or experience any matters at all, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com