Customer reviews from geappliances.com
GE - 36 in. Wide 5 Element Built-In Electric Cooktop with Dual-Ring Element - White
Average customer rating
4.2
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
188
4 Stars
65
3 Stars
31
2 Stars
14
1 Star
19
85%of customers recommend this product.
(
213 out of
251)
Customer Reviews for GE - 36 in. Wide 5 Element Built-In Electric Cooktop with Dual-Ring Element - White
Customer Rating
5
36" white cooktop
on May 5, 2022
Posted by: Momslove
from Modesto, CA
So happy to have my new cooktop installed. It looks great, works great and I have lots of options when I'm cooking.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice features
on April 24, 2022
Posted by: WJM 1367
from EASTPOINTE, MI
My GE stove top replaced a Kenmore. The GE is a little more work to keep clean in terms a of streak marks. Also temperature controls seem to be a little off on a couple of burners. On low setting when cooking it heats on a higher setting. Still adjusting to the GE!
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Kelsey@GEA, GE_Appliances, April 29, 2022
Thanks so much for providing this feedback! We're excited to have you in our GE Appliances family. So sorry that this cooktop takes a bit more effort to keep clean and that the temperature controls aren't lining up correctly. This would be discouraging, we can certainly understand that.
Pages 16 and 17 of the owner's manual offer some great tips for cleaning this cooktop: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000975-1.pdf&_ga=2.240940611.139493008.1650895763-112271007.1646059893.
As for the temperature settings, we encourage you to review the installation instructions to ensure that your unit was installed correctly: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-11072-4.PDF&_ga=2.5094387.139493008.1650895763-112271007.1646059893.
If the issue persists, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your cooktop. You can schedule service online at https://www.geappliances.com/ge/service-and-support/service.htm or by calling 1-800-GECares (1-800-432-2737) Monday through Friday from 7 a.m. to 10 p.m. ET or Saturday and Sunday from 8 a.m. to 6 p.m. ET.
We hope this is helpful! Take care, Kelsey@GEA
Pages 16 and 17 of the owner's manual offer some great tips for cleaning this cooktop: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000975-1.pdf&_ga=2.240940611.139493008.1650895763-112271007.1646059893.
As for the temperature settings, we encourage you to review the installation instructions to ensure that your unit was installed correctly: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-11072-4.PDF&_ga=2.5094387.139493008.1650895763-112271007.1646059893.
If the issue persists, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your cooktop. You can schedule service online at https://www.geappliances.com/ge/service-and-support/service.htm or by calling 1-800-GECares (1-800-432-2737) Monday through Friday from 7 a.m. to 10 p.m. ET or Saturday and Sunday from 8 a.m. to 6 p.m. ET.
We hope this is helpful! Take care, Kelsey@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Not what I expected
on April 19, 2022
Posted by: Cook1013
from Washington DC
I thought I was getting 5 burners but one burnner is just for keeping things warm. I would not have purchased this if I knew that information.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
4
Value
4
Response from geappliances.comBy Kelsey@GEA, GE_Appliances, April 25, 2022
So sorry that your cooktop is not what you expected it to be, with a warming zone instead of a fifth burner. This would be disappointing, we can certainly understand that.
We'll be sure to let our cooking product design team know about your comments. They often take feedback from reviews like these into consideration when designing future models - thank you so much for sharing your thoughts with us here.
If you have any questions or concerns in the future, please feel free to reach out to us directly and we'll be more than happy to help. All the best, Kelsey@GEA
We'll be sure to let our cooking product design team know about your comments. They often take feedback from reviews like these into consideration when designing future models - thank you so much for sharing your thoughts with us here.
If you have any questions or concerns in the future, please feel free to reach out to us directly and we'll be more than happy to help. All the best, Kelsey@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great burner location & sizes
on April 9, 2022
Posted by: MobettaHawaii
from Honolulu Hawaii
We love all of our GE Appliances. We originally wanted the flat electric cooktop (with no knobs) but we couldn't wait the 4 months it would have taken to deliver, so we purchased this one (with knobs)
I like the size of the various heating elements, they heat up quickly and cool down quick also.
I like the size of the various heating elements, they heat up quickly and cool down quick also.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
burner controls and placement are great
on March 30, 2022
Posted by: Bob963
from Suprise, AZ
Burners and controls are easy to understand and use, locations and burner dimensions are great. Easy to cleans and looks beautiful in our kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Works great
on March 23, 2022
Posted by: Jrcarnes
It took a while to get in but once we got it, easy install, works great.
I would recommend this to a friend!
Written by a customer while visiting geappliances.com
Customer Rating
1
Expensive with low value
on March 17, 2022
Posted by: Homeowners9951
The cooktop has 5 burners and only 2 of them work well
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, March 18, 2022
Hi - We hate to hear about the difficulty you're having with three of the burners on your cooktop and apologize for the inconvenient this would cause you. Please call 1-800-432-2737 to schedule a service appointment to have your cooktop checked during your warranty period. We are confident service will be able to remedy the issue you're having. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Thoughts on stovetop
on March 8, 2022
Posted by: Ldholt2
from Greenville ky
Not happy with stoptop and how it shows all spots, water and wiping clean. Need to dry it afterwards
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Shayla@GEA, GE_appliances, March 10, 2022
Hello - Thanks for your review and congratulations on your new cooktop!
We're sorry you are not pleased with the maintenance of this cooktop. We can understand how frustrating it would be to not get a good clean and would love to be of guidance toward a better experience.
When cleaning this model, we suggest to use a ceramic cooktop cleaner. You may use a paper towel or a non-scratch cleaning pad to clean the surface. If you'd like to learn more about cleaning this cooktop, you may check out page 16 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000975-1.pdf&_ga=2.66454574.1446839433.1646663196-1414303389.1639492534
We sure hope you find this helpful. We're always here for any questions or concerns. Have a great day. -Shayla@GEA
We're sorry you are not pleased with the maintenance of this cooktop. We can understand how frustrating it would be to not get a good clean and would love to be of guidance toward a better experience.
When cleaning this model, we suggest to use a ceramic cooktop cleaner. You may use a paper towel or a non-scratch cleaning pad to clean the surface. If you'd like to learn more about cleaning this cooktop, you may check out page 16 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000975-1.pdf&_ga=2.66454574.1446839433.1646663196-1414303389.1639492534
We sure hope you find this helpful. We're always here for any questions or concerns. Have a great day. -Shayla@GEA
Written by a customer while visiting geappliances.com