Customer Reviews for GE - 36 in. Wide 5 Element Built-In Electric Cooktop with Dual-Ring Element - White
Customer Rating
4
Love the "Power Boil" feature!
on January 1, 2024
Posted by: WhoForever
So far, so good! Love the "Power Boil" feature, which saves a lot of time. However, I don't understand why GE cheaped-out with the plastic knobs instead of metal, as was not the case with our older (ten years) GE range top. We salvaged the metal knobs from our older GE range top and used them on the new unit.
I always purchase GE Products for their durability and performance. One thing I can say about this cooktop that I just purchased and installed is that I wish the numbers next to the knobs were more visible, very hard to see. Other than that I am pleased.
I have owned GE Products all my life, I purchase them because of the quality, there is an area that can be improved on the cooktop that I just purchased and installed, the numbers that surrounds the knobs should be enhanced more. They are very hard to see. I wish there was a way to make them brighter. Otherwise I am very pleased with the purchase.
Response from geappliances.comBy Charlie, GE_Appliances, January 4, 2024
Hi there,
Thank you so much for posting this review. We're so glad to hear that you are pleased with your new cooktop. It means a lot to us!
At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers, and we’re confident that this cooktop will provide you with powerful cooking opportunities for years to come.
Thank you for being the best part of GE Appliances, as well as for your dedication to our brand over the years. If you ever need assistance, please know that you can always reach out to us. -Charlie@GEAppliances
I purchased this cooktop on two occasions and each time the same issue occurred. There was a “pop” sound and then the breaker tripped. Getting a service repair was another major frustration.
Response from geappliances.comBy Kacie, GE_Appliances, January 3, 2024
Hello - We sincerely apologize for the recurring issue you've faced with your cooktop, and the challenges you've encountered in getting it repaired. We understand the frustration this has caused, and we appreciate your patience. Upon reviewing our records, we see that you have an existing case with us. If you require any further assistance or have additional concerns, please feel free to reach out to your dedicated case manager. We value your feedback and apologize for any inconvenience. Thank you for choosing GE Appliances. -Kacie@GEAppliances