Customer reviews from brother-usa.com
Brother - QL-810W Ultra-Fast Label Printer with Wireless Networking - White/Black
Average customer rating
3.9
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
32
4 Stars
15
3 Stars
6
2 Stars
2
1 Star
10
87%of customers recommend this product.
(
26 out of
30)
Customer Reviews for Brother - QL-810W Ultra-Fast Label Printer with Wireless Networking - White/Black
Customer Rating
5
Great Product
on March 12, 2019
Posted by: Ahmad325
from West Siloam Springs, Oklahoma
Ordered QL-810W For my store. It is a great lable printer, is attached directly to my Poin Of Sale, which is a very good feature. Looks & works great. Will buy again and highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Cant find lables
on June 1, 2020
Posted by: DMG gardens
from mcalester ok
okay well it was hard to get setup and labels are so expencive when ya can even find em
Response from brother-usa.comBy Brother, Customer Service, June 3, 2020
Hi, I see you are experiencing an issue with setting up your QL-810W. I'll be happy to help. I believe the link below will help.
https://help.brother-usa.com/app/answers/detail/a_id/140829
If you need additional assistance with setting up the machine, please contact our customer support team via Email or Live Chat:
https://www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/140829
If you need additional assistance with setting up the machine, please contact our customer support team via Email or Live Chat:
https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Extremely hard to use. HORRIBLE software
on June 16, 2020
Posted by: rkup
from Madison, Wisconsin
The software is impossible to use and make sense of. Do not believe their claims of it being easy to use. All I want is to simply print address labels and this has 8,000 types of templates, none of them make sense. I have the continuous roll and it forces you to only be able to print one direction so its incredibly disorienting to use. Its constantly falling off the network, even with static IP, if its not off the network it claims it is in "error status" but provides ZERO information on how to resolve. Overall this totally sucks.
Response from brother-usa.comBy Brother , Customer Service , June 19, 2020
Hi,
I understand you are frustrated with using the Brother QL810W. We will be glad to assist you with any questions you may have. Please contact us by Email or Live Chat. https://www.brother-usa.com/contact-us
I understand you are frustrated with using the Brother QL810W. We will be glad to assist you with any questions you may have. Please contact us by Email or Live Chat. https://www.brother-usa.com/contact-us
Written by a customer while visiting brother-usa.com
Customer Rating
5
Easy to use
on August 19, 2020
Posted by: Bakerjohn
from Chula Vista Ca
After setting the printer up. I gave it a test. Printed out my first label. Love the wireless feature.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Does the job
on August 23, 2020
Posted by: Lisa G
from Iowa
Not the easiest to get the label to print the right size. Have to make a lot of adjustments and truck it to get it to print non microscopic size text
Response from brother-usa.comBy Brother, Customer Service, August 24, 2020
Hi, we are sorry that you are experiencing issue with your Brother QL810W and we understand your frustration. We'd like to help. Click the link below to assist you.
https://help.brother-usa.com/app/answers/detail/a_id/142556
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/142556
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Suffers from communication issues but decent unit
on October 5, 2020
Posted by: BFixer62
from Brockton MA
Well for a company that is global I expected the wireless setup to be easier. Adding to my home network was more challenging than any other device I have ever purchased. I have 3 smart speakers 6 Wi-Fi controlled receptacles, Nest thermostat, 10 IP cameras and about 15 smart lights.
Then it still seems to go off line.
When it works, I really enjoy it. Changing the media is pretty easy and the app is pretty straight forward and has lots of templates.
So for a person connecting to a computer, this is a great printer.
Response from brother-usa.comBy Brother, Customer Service, October 7, 2020
Hi, we understand you are experiencing an issue with your Brother QL-810W network connection. We'd like to help. Click the link below to assist you.
https://help.brother-usa.com/app/answers/detail/a_id/140829
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/140829
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Wireless Label Printer
on October 11, 2020
Posted by: Steve
from Hudson Florida
Better than Dymo Label Twin-Turbo, OEM labels a little pricey but still worth it. Wireless connection great, works with smart phones.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Avoid
on November 25, 2020
Posted by: DubFlub
from Centeral USA
Does not work in black/white printing properly and the driver has glitches that require reinstall every couple months. This will stop your business operations and require IT support at inconvenient times. Windows 10
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, December 10, 2020
We are sorry to hear that your experience with the Brother QL-810W has not been favorable so far and we'd like to help If the issues continue, please contact Brother Customer Service directly at: https://www.brother-usa.com/support/ql810w
Written by a customer while visiting brother-usa.com