Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
3
Disappointed
on November 25, 2025
Posted by: Gale Lalime
from Tucson, AZ
Length of ownership:6 months
Was given this as a gift, disappointed it didn't give me any family history.
Ancestry.com does, I thought this did too
Ancestry.com does, I thought this did too
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointing
on November 26, 2025
Posted by: GLV54
Length of ownership:1 month
Disappointing service and customer service :( I got this as a gift for my mother but they will not let her sign up because her email address is from the email.com domain. They even told me I should get her a yahoo or gmail account rather than accept her email address she has had for over a decade.
Written by a customer while visiting 23andme.com
Customer Rating
2
Deceptive practices
on November 30, 2025
Posted by: BoosieBoo
from Seattle, WA
Length of ownership:1 year or longer
I canceled my subscription last year so it wouldn't be automatically renewed. Then, in the spring, I heard that 23andMe had filed for bankruptcy, and a little while later, I heard that 23andMe was no longer a company. Imagine my surprise when I was charged for yet another year. I've contacted them and explained the situation to them. The fellow said he understood and would credit my account. No credit ever came through. Very disappointed with this entire company.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
on March 28, 2026
Posted by: Gerardo
Length of ownership:1 year or longer
Happy but need to reconnect
I lost contact about a year ago, so I’m trying to reconnect.
I lost contact about a year ago, so I’m trying to reconnect.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Best news I've ever heard.
on November 4, 2016
Posted by: Barryj
from Weymouth, MA, United States
Length of ownership:1 month
I got this about 5 weeks and found out I have 2 nationalities I had no idea about. Results were AWESOME.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
great intro to my ancestry
on November 4, 2016
Posted by: edgeo
from Williamsville, NY, United States
Length of ownership:1 week
gave me finally what area my ancestors were from and were they were not from. the 17,000 to 55,000 info was quite surprising. I wud have likes to have known more of a break down area or countries where my ashkanazi background was from.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Surprisingly detailed
on November 6, 2016
Posted by: Gene965
from Los Angeles, CA, United States
Length of ownership:1 month
My friends got me 23andme for my birthday. I was pleasantly surprised by the detailed genetic analysis. This is the ultimate birthday present!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Good to know
on November 7, 2016
Posted by: Anonymous
from CT, United States
Length of ownership:1 week
My family and I are thrilled with the information. Knowing who I am is priceless. A printed report would be helpful.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com