Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Amazing Tool!
on December 18, 2017
Posted by: tleb
from California, United States
Length of ownership:3 months
I was adopted at birth without any information on any biological relatives. I have personal health concerns but insurance was denying genetic and preventative testing. Within a few weeks, I found cousins and names which was enough information to launch my search, find my biological parents and learn the critical health information I was seeking.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Not worth the money
on January 27, 2023
Posted by: Telecom Expert
from Dallas
Length of ownership:3 months
The App and the reports are hard to use. The way this is designed they are really more interested in up selling that clearly presenting what you bought.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 1, 2023
Thank you for your feedback. The 23andMe Health + Ancestry Service provides 180+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry. You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
If you have any questions about your results, you're welcome to contact our Customer Care Team here: http://23and.me/23andMeCC
If you have any questions about your results, you're welcome to contact our Customer Care Team here: http://23and.me/23andMeCC
Written by a customer while visiting 23andme.com
Customer Rating
1
Waste of time, $$, privacy
on February 3, 2023
Posted by: MZ 23
from WA state
Length of ownership:1 month
Told me only basic ancestry, what I already knew. No genetic info.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 31, 2023
Thanks for your feedback. If interested, you can upgrade to our Health + Ancestry Service once you’ve received your initial ancestry reports. Visit https://you.23andme.com/health-upgrade/ to purchase an upgrade.
Written by a customer while visiting 23andme.com
Customer Rating
3
Great but horriable menbership fee!!
on October 2, 2020
Posted by: caty12845
from new york
Length of ownership:6 months
Able to find out my genetic makeup but very expensive and now has a new membership fee to see relatives.I will not continue using the site due to the fees
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Fabulous
on May 22, 2021
Posted by: Lynn68
from Franklin Ohio
Length of ownership:1 month
I was asked to submit to 23 & Me by a half sister wanting further information for extended family members. The test results came back that her and I are not related at all. I assured her, that our relationship is secure, relatives or not.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
get to know who you really come from
on November 10, 2017
Posted by: JCEchi
from Houston
Length of ownership:1 month
23 and me was a fantastic gift by my wife. Not only did it help me understand my genetic and heritage background but gave me the chance to eliminate probably list of illness of my worry list, including Alzheimer.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Not impressed with 23andMe "Match Dot Strength"
on August 18, 2018
Posted by: CubanAl
from South Florida
Length of ownership:3 months
I received my 23andMe Ancestry and Health DNA results back in May 2018. There was indeed some interesting reports that were provided, in particular when it came to the Health reports an area in which 23andMe tends to primarily focus on. However when it came to the portion in which the Ancestry component is provided, I was not overly impressed with the section labeled "Match Dot Strength", so much so that it literally put me off and made me highly dubious on the overall algorithms and sample size database employedl.
In my particular case, for being born in the United States from Cuban parents and with well documented great great grandparents and ancestry from Spain I had a "Match Dot Strength" of 4 dots to Portugal and only 2 dots to Spain. For a fact I know of no Portugal ancestry and/or residing in that country. As I was being explained that my DNA matches with some others in the 23andMe database sampling that had ancestors that were from and/or resided in Portugal in the last 100 to 200 years. As well that the borders of countries tend to change never mind that Spain and Portugal's borders within the Iberian Peninsula has not changed in easily 300 to 400 years. Apparently I was not remotely alone in this same erroneous scenario as I read through the comments of others in the 23andMe Forum on this same topic that are of even more well documented Spaniard descent and ancestry that similar has occurred to them with the erroneous "Match Dot Strength". Mind you, I duly raised my challenge to this up with the appropriate 23andMe channels on several occasions and even escalated it to higher levels to no avail. All I seem to get is more Corporate speak and ways of trying to explain this off and in the end of the day for me to just focus on the original 31 regions portion of the 23andMe ancestry DNA test result. This is totally unacceptable, as 23andMe continue to market 150 regions with the 120 that were recently added.
In summary, I can not recommend 23andMe to friends and family.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, Customer Care, September 4, 2018
Thank you for your feedback. Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
For more information regarding Ancestry Composition, please visit the following help articles:
customercare.23andme.com/hc/articles/212861527-Ancestry-Composition-Basics
customercare.23andme.com/hc/articles/212186038-Broadly-assigned-and-Unassigned-ancestry
https://www.23andme.com/ancestry_composition_guide/
For more information regarding Ancestry Composition, please visit the following help articles:
customercare.23andme.com/hc/articles/212861527-Ancestry-Composition-Basics
customercare.23andme.com/hc/articles/212186038-Broadly-assigned-and-Unassigned-ancestry
https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
5
Validating results!!
on December 10, 2017
Posted by: Anonymous
Length of ownership:3 months
My family has traced our lineage back to those who first immigrated to America (the Colonies) in the 16 and 1700's but it all seemed to stop there. My family, for the most part, was content with simply knowing when and from whence our ancestors came. I wanted to know more. I wanted to learn everything I could and to go as far back as their trails would take me. I chose one ancestor and trailed him back to Scotland. Once there, I discovered his great-grandparents had the titles, Lord and Lady, and things exploded from there. I went as far back on a direct line (grandparents only) to Charlemagne and I was ecstatic! I felt this explained a lot about my family, their quirks, their mannerisms, why some are a bit snobbish in-spite of humble upbringings BUT then I ran into doubt. The ancestor that I had chosen to trail in the beginning could: a) have been a prisoner of war captured at the Battle of Dunbar and sent to the colonies where he chose to remain and the descendant of those upper-class Scots or b) a poor, uneducated immigrant who couldn't spell his own name.
The latter is argued heavily but there was very little evidence to fully support/prove/disprove one way or the other. Well, I feel that I have my own proof, as unofficial and insignificant as it may seem to others. 23 and Me confirmed through my DNA the regions where my ancestors lived and that matches exactly the research I've already completed. AND I share DNA with countless users on 23 and Me that have the last names of those that I traced back on that "royal" branch. Now, I don't mean just one surname, I'm talking several. Some of which would have derived from prominent or noble Scottish Clans. Crazy coincidence or validation of the years of research? I'm going with validation.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com