Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,674 Reviews)
Rating breakdown 5,674 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,408)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Generic and manipulative
on November 1, 2025
Posted by: HSJ1
from Orange County, california
Length of ownership:1 year or longer
I thought I was getting the DNA kit but it was just the health version. The health version is weak and full of ads and manipulative features to get you to pay more for more so-called information that is so generic there’s really no way to tell if it’s true. Then of course is the news that they’re getting sued for selling and leaking people’s information. Wasted 100$ and won’t be knowingly purchasing from this company again.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Don't use app
on November 2, 2025
Posted by: Kack
Length of ownership:1 year or longer
Just awful do not buy this app. They went bankrupt for a reason
Written by a customer while visiting 23andme.com
Customer Rating
1
Run away!
on November 5, 2025
Posted by: Scam Alert
Length of ownership:1 year or longer
False and misleading marketing, terrible customer service.
Written by a customer while visiting 23andme.com
Customer Rating
1
on November 12, 2025
Posted by: Elen
from Odesa Ukraine
Length of ownership:1 month
Hello))))
I was waiting for my DNA analys to know my ethnic groop but I don`t find the answer on my questions. Seems I`ve done something wrong or we have missunderstanding)))) dissuppoitned now because my aim is not achieved !!!! I still don`t know what is my ethnicity
I was waiting for my DNA analys to know my ethnic groop but I don`t find the answer on my questions. Seems I`ve done something wrong or we have missunderstanding)))) dissuppoitned now because my aim is not achieved !!!! I still don`t know what is my ethnicity
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Worthless and not worth a dime. Liers and scammers
on November 12, 2025
Posted by: Paul wilson is my name
Length of ownership:3 months
I had this done on myself and it is very wrong. As far as my son it says that he is my daughter. And there trying to tell me that I have 2 half sisters that are older then both of my parents. Says they was born in 1949. That don’t work at all. And my grandparents never existed I guess. So you go ahead if you want to judge for yourself. Worthless!!!!!!!!!and not a single word about my mothers or fathers side of my family at all. You really don’t get what these people tell you that you’re getting. So trust your instincts and don’t fall for it!!! Unless you just like giving cash away. Trust me
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Sample was lost
on November 17, 2025
Posted by: eyoung
from St George, UT
Length of ownership:3 months
Sent back but sample was lost. No communication from company, had to order another one.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
on November 21, 2025
Posted by: Kerri
from Beaufort county, NC
Length of ownership:1 month
Got this about a month ago and thus far my “genetics” are only a third right.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Disappointed
on November 25, 2025
Posted by: Gale Lalime
from Tucson, AZ
Length of ownership:6 months
Was given this as a gift, disappointed it didn't give me any family history.
Ancestry.com does, I thought this did too
Ancestry.com does, I thought this did too
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com