Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,663 Reviews)
Rating breakdown 5,663 reviews
5 Stars
3,010
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,927 out of
5,400)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Don't use app
on November 2, 2025
Posted by: Kack
Length of ownership:1 year or longer
Just awful do not buy this app. They went bankrupt for a reason
Written by a customer while visiting 23andme.com
Customer Rating
1
Run away!
on November 5, 2025
Posted by: Scam Alert
Length of ownership:1 year or longer
False and misleading marketing, terrible customer service.
Written by a customer while visiting 23andme.com
Customer Rating
1
Worthless and not worth a dime. Liers and scammers
on November 12, 2025
Posted by: Paul wilson is my name
Length of ownership:3 months
I had this done on myself and it is very wrong. As far as my son it says that he is my daughter. And there trying to tell me that I have 2 half sisters that are older then both of my parents. Says they was born in 1949. That don’t work at all. And my grandparents never existed I guess. So you go ahead if you want to judge for yourself. Worthless!!!!!!!!!and not a single word about my mothers or fathers side of my family at all. You really don’t get what these people tell you that you’re getting. So trust your instincts and don’t fall for it!!! Unless you just like giving cash away. Trust me
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Disappointed
on November 25, 2025
Posted by: Gale Lalime
from Tucson, AZ
Length of ownership:6 months
Was given this as a gift, disappointed it didn't give me any family history.
Ancestry.com does, I thought this did too
Ancestry.com does, I thought this did too
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointing
on November 26, 2025
Posted by: GLV54
Length of ownership:1 month
Disappointing service and customer service :( I got this as a gift for my mother but they will not let her sign up because her email address is from the email.com domain. They even told me I should get her a yahoo or gmail account rather than accept her email address she has had for over a decade.
Written by a customer while visiting 23andme.com
Customer Rating
5
Best news I've ever heard.
on November 4, 2016
Posted by: Barryj
from Weymouth, MA, United States
Length of ownership:1 month
I got this about 5 weeks and found out I have 2 nationalities I had no idea about. Results were AWESOME.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
great intro to my ancestry
on November 4, 2016
Posted by: edgeo
from Williamsville, NY, United States
Length of ownership:1 week
gave me finally what area my ancestors were from and were they were not from. the 17,000 to 55,000 info was quite surprising. I wud have likes to have known more of a break down area or countries where my ashkanazi background was from.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Surprisingly detailed
on November 6, 2016
Posted by: Gene965
from Los Angeles, CA, United States
Length of ownership:1 month
My friends got me 23andme for my birthday. I was pleasantly surprised by the detailed genetic analysis. This is the ultimate birthday present!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com