Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Generic and manipulative
on November 1, 2025
Posted by: HSJ1
from Orange County, california
Length of ownership:1 year or longer
I thought I was getting the DNA kit but it was just the health version. The health version is weak and full of ads and manipulative features to get you to pay more for more so-called information that is so generic there’s really no way to tell if it’s true. Then of course is the news that they’re getting sued for selling and leaking people’s information. Wasted 100$ and won’t be knowingly purchasing from this company again.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Don't use app
on November 2, 2025
Posted by: Kack
Length of ownership:1 year or longer
Just awful do not buy this app. They went bankrupt for a reason
Written by a customer while visiting 23andme.com
Customer Rating
1
Bad reviews
on November 4, 2025
Posted by: Dleosant
from Illinois
Length of ownership:1 year or longer
I can’t access my account. You keep sending emails but then won’t let me log on.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Run away!
on November 5, 2025
Posted by: Scam Alert
Length of ownership:1 year or longer
False and misleading marketing, terrible customer service.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not worth it
on November 12, 2025
Posted by: Dredd
from North Dakota
Length of ownership:3 months
Just a money grab for the 125$ you should get full access not a subscription
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
on November 12, 2025
Posted by: Elen
from Odesa Ukraine
Length of ownership:1 month
Hello))))
I was waiting for my DNA analys to know my ethnic groop but I don`t find the answer on my questions. Seems I`ve done something wrong or we have missunderstanding)))) dissuppoitned now because my aim is not achieved !!!! I still don`t know what is my ethnicity
I was waiting for my DNA analys to know my ethnic groop but I don`t find the answer on my questions. Seems I`ve done something wrong or we have missunderstanding)))) dissuppoitned now because my aim is not achieved !!!! I still don`t know what is my ethnicity
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
pretty much a wrip off
on November 13, 2025
Posted by: jim and donna 2
from alger mi
Length of ownership:6 months
i am not happy at all for my family tree i have 1 grand daughter and that is it no kids, parents or anything what up with that.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
on November 21, 2025
Posted by: Kerri
from Beaufort county, NC
Length of ownership:1 month
Got this about a month ago and thus far my “genetics” are only a third right.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com