Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,674 Reviews)
Rating breakdown 5,674 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,408)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
I didn’t learn a thing
on March 22, 2023
Posted by: Ocean31
from New Jersey
Length of ownership:1 month
I was very excited to get my results but was disappointed with the lack of results.
I would recommend this to a friend!
Response from 23andme.comBy Customer Care, March 31, 2023
Thank you for your feedback. 23andMe offers one of the most comprehensive analyses of your DNA ancestry. You can find out about your ancestral origins, what percent of your DNA comes from populations around the world, your maternal and paternal lines and your neanderthal percentage. Customers can also connect with friends and family members to share and compare reports.
You can view the reports included in our service here:
US: https://www.23andme.com/dna-ancestry/
You can view the reports included in our service here:
US: https://www.23andme.com/dna-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
5
Great features!
on September 17, 2023
Posted by: Barney70
from Alabama
Length of ownership:1 month
Very informative! Found out things I didn’t know. I love the dna testing results.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Great features.
on June 14, 2024
Posted by: Anonymous
from Interlochen, Mi
Length of ownership:1 month
I was able to connected with genetic relatives and found 6 1st cousins that responded to my requests.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
I have questions
on June 18, 2024
Posted by: Archie
Length of ownership:1 month
I have questions. Every time I call I don’t understand customer representative because of their strong accent
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Very disappointed
on October 30, 2024
Posted by: JackW
from Missouri
Length of ownership:1 month
Not much documentation on my family tree. Only those people who already used your system, my brother and granddaughter. Parents, grandparents, wife, etc. not listed.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Lackluster
on November 6, 2024
Posted by: Bob bob
from Ohio
Length of ownership:6 months
It’s honestly very lackluster. You submit your dna thinking you’re going to get detailed information about your ancestry. You do not. It gives your generalized information and when comparing the results with those from a different company you wonder if the two companies are talking about the same person. The worst part is that 23 and me told me that almost half of my dna was from a certain region. When I clicked on more information because it was a surprising region it said “we cannot pinpoint any location in this region”
The worst part of 23 and me is that they promise results within 4-6 weeks. My results took so long to come back I honestly thought they lost my sample. I will not be recommending this to anyone else.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Misleading
on May 21, 2025
Posted by: Grimdogkdp
Length of ownership:1 month
It’s need to be clearer this kit doesn’t do ancestry and only does genetics. Very disappointed for the price
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Not worth the time or money
on September 10, 2025
Posted by: Winchestergirl
from Worthington ohio
Length of ownership:6 months
I really don't recommend buying this you really get nothing out of this everything important has to be paid for at an outrageous price. It's truly disappointing I waited all of this time and being adopted found nothing out I would save your money at this point
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com