Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
I am NOT a Neanderthal.....well, maybe
on December 9, 2016
Posted by: Joe68
from Reno, NV, United States
Length of ownership:1 month
Easy, straight-forward AND very surprising to find out your ancestors came from such diverse areas of the globe.....and I thought I was just German. What a surprise. Also interesting to find out that my wife is more Neanderthal than I and 86% of those tested by 23&Me....at least she does not drag her knuckles ... much. Seriously, that is only part of the benefit of the service. The main reason I signed up was to find out more about my health status, as genetically determined. Do I want to know? Of course....maybe I can do something to change my lifestyle or prognosis if I know about it and still have time to turn the ship....I recommend it if you are interested in improving your quality of life as best you can, and not hiding your head in the sand. Get it done.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
I'm adopted and found my biological family
on December 22, 2016
Posted by: Whippet Good
from Anchorage, AK, United States
Length of ownership:1 month
I did DNA tests on 23 and Me and AncestryDNA, but was matched to a first cousin on 23 and Me. I had non identifying information from the State where adopted and built a family tree on the other website. But, without the match from 23 and Me I'd have never found my biological family. I found my mother and half siblings!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Outstanding!
on December 22, 2016
Posted by: Anonymous
from Atlanta, GA, United States
Length of ownership:3 months
I was adopted, and knew only a little about my bioparents. With 23 and me, now the mystery is solved. Can't say enough good things about this company!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Best gift ever!
on February 2, 2017
Posted by: JessicaJ
from Lake Oswego, OR, United States
Length of ownership:3 months
Being adopted this gave me such an amazing window into my background and heritage. Plus all the other amazing info along the way. Would recommend to ANYONE!!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Dissapointed
on February 20, 2017
Posted by: Leo2017
Length of ownership:3 months
The part of my ancestry was accurate since I had this done through another company. The part of Wellness was bad. First I needed to answer a questioner, and the comments that I received on the 23 & Me report were easily put together with the answers I provided. It was like getting a reading from a fortune reader, first you answer the questions so they can have a better chance of getting it right.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 22, 2017
Thank you for your feedback. The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through processing of your saliva by 23andMe. Participation in surveys is completely voluntary. Choosing not to participate will not affect your genetic data.
Topics of Wellness reports can be very complex and influenced by many other factors, both genetic and non-genetic. Our Wellness reports do not test for all possible variants linked to a wellness response, nor do they account for lifestyle or other non-genetic factors. Genetics only tells part of the story when it comes to many of our traits, so that's why our prediction about your trait may not always match your actual trait.
Topics of Wellness reports can be very complex and influenced by many other factors, both genetic and non-genetic. Our Wellness reports do not test for all possible variants linked to a wellness response, nor do they account for lifestyle or other non-genetic factors. Genetics only tells part of the story when it comes to many of our traits, so that's why our prediction about your trait may not always match your actual trait.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not worth the $100
on February 23, 2017
Posted by: pmga
from Atlanta, GA, United States
Length of ownership:1 month
I bought this about a month ago and the results were returned in the timeframe stated. Very disappointed in the lack of real info; then they try to upsell you for more $$ to get additional data. Not a good value.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 1, 2017
Thank you for your feedback. 23andMe currently offers two services: Health + Ancestry, and Ancestry. For $199 plus shipping, our Health + Ancestry Service includes access to over 60 reports on health, traits, and ancestry. For $99 plus shipping, our Ancestry Service provides access to our ancestry reports and tools which include: Ancestry Composition, DNA Relatives, Haplogroups, Neanderthal Ancestry, and our DNA comparison tools.
You can compare our different service types here: https://www.23andme.com/compare-dna-tests
You are able to upgrade to our US Health + Ancestry Service from within your account online for $125.
You can compare our different service types here: https://www.23andme.com/compare-dna-tests
You are able to upgrade to our US Health + Ancestry Service from within your account online for $125.
Written by a customer while visiting 23andme.com
Customer Rating
1
Can I give it fewer stars?
on February 25, 2017
Posted by: Oy Vey
from California
Length of ownership:3 months
I gave this to my mother for Christmas. The final information was so generic, I could have put it together without a DNA kit. And really, does anyone care what kind of ear wax their DNA says they have?
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 1, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
5
Brought together a mother and daughter
on February 27, 2017
Posted by: PCole
from New Hampshire, United States
Length of ownership:3 months
I was curious about my ancestry so I decided to do a dna test. Seeing the DNA sharing feature, I was also curious, I said why not. Little did I know by sharing my DNA I would be bringing a mother and daughter together. Long story short, the mother and daughter have been looking for each other for decades. I had matched with the daughter on 23 and me as a second cousin, and I did not recognize the name! The daughter was put up for adoption at birth due to unfortunate circumstances. The mother went back to the adoption agency years later in an attempt to reach out and find her daughter but unfortunately the agency had closed down. I was able to relay my findings to the mother who was in tears, as she had been looking for her daughter for years. Because of 23 and me, they are now connected and meeting for the first time very soon!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com