Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Can I give it fewer stars?
on February 25, 2017
Posted by: Oy Vey
from California
Length of ownership:3 months
I gave this to my mother for Christmas. The final information was so generic, I could have put it together without a DNA kit. And really, does anyone care what kind of ear wax their DNA says they have?
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 1, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
5
Brought together a mother and daughter
on February 27, 2017
Posted by: PCole
from New Hampshire, United States
Length of ownership:3 months
I was curious about my ancestry so I decided to do a dna test. Seeing the DNA sharing feature, I was also curious, I said why not. Little did I know by sharing my DNA I would be bringing a mother and daughter together. Long story short, the mother and daughter have been looking for each other for decades. I had matched with the daughter on 23 and me as a second cousin, and I did not recognize the name! The daughter was put up for adoption at birth due to unfortunate circumstances. The mother went back to the adoption agency years later in an attempt to reach out and find her daughter but unfortunately the agency had closed down. I was able to relay my findings to the mother who was in tears, as she had been looking for her daughter for years. Because of 23 and me, they are now connected and meeting for the first time very soon!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Life Changing!
on March 10, 2017
Posted by: Angie G
Length of ownership:3 months
A dear friend bought me this kit as a gift. I anticipated being able to learn some good health info and explore nationalities. What I found was my biological father and an entire side of my family I had never known. I was raised by my grandmother and my whole life was told no one knew who he was, Last Friday, at 37 years old, I met him for the very first time. I have sisters, grandparents, aunts, uncles.......it's overwhelming coming from very little family into an amazing huge loving one. Thank you so much <3
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
If you don't know your parents.
on April 6, 2017
Posted by: Mudd
from Texas, United States
Length of ownership:1 month
Confirmed what I already knew, was not very specific. Example broadly northern European 48%, France & Germany 24%, Irish & English 24%, really. Nothing new move along. Waste of money
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 12, 2017
Thank you for your feedback. The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Your results are a living analysis. Using thousands of reference individuals we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
Written by a customer while visiting 23andme.com
Customer Rating
1
Unhappy
on April 6, 2017
Posted by: Anonymous
from Placerville, CA, United States
Length of ownership:1 month
I'm not pleased that the wrong name is on my test!!!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 12, 2017
Thank you for your feedback. You are able to update your profile name from within your 23andMe account. When logged in, click on the profile name located in the upper, right-hand corner of the screen. In the drop-down menu, select Settings, then scroll down to the Personal Information section or follow this link: https://you.23andme.com/user/edit/personal/
If you have questions about navigating your 23andMe account, you can contact our Customer Care team here: http://23me.co/23andMeCC
If you have questions about navigating your 23andMe account, you can contact our Customer Care team here: http://23me.co/23andMeCC
Written by a customer while visiting 23andme.com
Customer Rating
5
Found my paternal grandfathers family.
on October 29, 2017
Posted by: Joaquin
from Milwaukie, OR, United States
Length of ownership:3 months
My father has been estranged from him fathers family since he was a teenager, and I grew up not knowing anything about them other than their names. A few months back my great aunt offered to do our families DNA, so I went ahead and sent in my sample. Within a few weeks I got my results back, and the first listing of ancestral relatives turned out to be a second cousin from my fathers side of the family, I am now in contact with his remaining aunt and cousins thanks to 23 and me, this was really the best gift I could ever ask for!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Great Company
on December 1, 2017
Posted by: jenns0122
from Missouri
Length of ownership:6 months
I'm currently participating in a study with 23andMe and it's really interesting to see all the stats from other participants. I loved getting back my ancestry report, it was very informative, especially since I'm adopted and have no information to go on. It also helped me find possible relatives.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Great product
on December 27, 2017
Posted by: Bree
from NY, United States
Length of ownership:1 year or longer
I have always been curious about my ethnicity. Great tool
I would recommend this to a friend!
Written by a customer while visiting 23andme.com