Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8 out of 5
3.8
(5,673 Reviews)
Open Ratings Snapshot
Rating breakdown 5,673 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
402
1 Star
918
73%of customers recommend this product. 
(
3,933 out of 5,407
)
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Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1 out of 5
1
Don’t buy
on January 17, 2026
Posted by: 23andanyonebutme
Length of ownership:6 months
Terrible customer service. There were results were over three months late and there’s a lack of communication from team to team within their service department
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
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