Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
3
on November 24, 2025
Posted by: PedroT
Length of ownership:1 month
I already did the blood test and I have the results, but I’m still waiting for you to make the connection on the 23andMe platform. It still shows that I need to schedule the blood test...
Written by a customer while visiting 23andme.com
Customer Rating
2
on November 27, 2025
Posted by: Cshelb
from MO
Length of ownership:1 month
I upgraded and really did not get any additional beneficial information, just more ads to upgrade to next level.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
on November 27, 2025
Posted by: KatyB
Length of ownership:3 months
Very interesting and I am still going through it all
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Not particularly impressed
on November 27, 2025
Posted by: JoeL512
from Texas
Length of ownership:1 month
Feels like a bait and switch. I purchased the premium package + health and it seems that all the information that I’m interested in knowing is an add on. I wouldn’t recommend and am disappointed. Giving it a generous 2 because the app is well designed
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Billed for something i have not renewed
on November 29, 2025
Posted by: MikeZ
from Florida
Length of ownership:1 year or longer
Horrible false billing for something i have not renewed
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Horrible software and security verification
on November 29, 2025
Posted by: MPK1
from Missoula, Montana
Length of ownership:1 year or longer
I can't access my data or sign in, the cloud flare verification continually loops
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Deceptive practices
on November 30, 2025
Posted by: BoosieBoo
from Seattle, WA
Length of ownership:1 year or longer
I canceled my subscription last year so it wouldn't be automatically renewed. Then, in the spring, I heard that 23andMe had filed for bankruptcy, and a little while later, I heard that 23andMe was no longer a company. Imagine my surprise when I was charged for yet another year. I've contacted them and explained the situation to them. The fellow said he understood and would credit my account. No credit ever came through. Very disappointed with this entire company.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
very informative and thorough
on December 1, 2025
Posted by: KineticBliss
from San Diego
Length of ownership:1 year or longer
I've had this for many years now and its awesome! Very informative and keeps updating with new information every now and then.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com