Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
The continued updates are welcome.
on November 7, 2025
Posted by: Gojo
from Virginia
Length of ownership:1 year or longer
I have learned so much about our family. And best of all , the surprises!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Appreciative
on November 8, 2025
Posted by: eileen71
from Montana
Length of ownership:1 year or longer
Really enjoy finding dna relatives. Struggle at times to find relationships that were once listed before.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
What else do need to buy?
on November 9, 2025
Posted by: JohnWest
from Wayne NJ
Length of ownership:1 year or longer
Every time I log in, I'm presented with another things to buy... The business model has shifted to money grab as primary?
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Great features.
on November 10, 2025
Posted by: vanhook
from Indiana
Length of ownership:1 year or longer
Love this website. Finding members of our family. Health risk to look for.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Over all, a great tool for the curious minded.
on November 10, 2025
Posted by: TB007
Length of ownership:1 year or longer
A 23 & me DNA kit was gifted to me.
Very easy to use and directions were simple to understand. Before I knew it my results were back!
Plus side - found some of my known relativesrealtives, format was easy to navigate.
Downside - unable to share photos with connections. Asking for many many personal traits, without offering a discount for those contributions. Upgrades were fee based, for information, that without your contributation, would not be available. Placement of possible family tree members, were not very accurate, in my case at least. Family tree no so easily navigated for me. Taking into consderation , there may be mitigating factors, this may be just me not the product
Very easy to use and directions were simple to understand. Before I knew it my results were back!
Plus side - found some of my known relativesrealtives, format was easy to navigate.
Downside - unable to share photos with connections. Asking for many many personal traits, without offering a discount for those contributions. Upgrades were fee based, for information, that without your contributation, would not be available. Placement of possible family tree members, were not very accurate, in my case at least. Family tree no so easily navigated for me. Taking into consderation , there may be mitigating factors, this may be just me not the product
Written by a customer while visiting 23andme.com
Customer Rating
5
So interesting!
on November 11, 2025
Posted by: Donna99
from Wisconsin
Length of ownership:1 year or longer
I am glad I gave this a try. It is super interesting to find out where you come from, how many relatives you have. I also liked how Ancestry gave physical characteristics I have due to my heritage. It was spot on. I feel like everyone should consider this testing; you'll be surprised to see how close we all actually are.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
So-so
on November 13, 2025
Posted by: Anonymous
from Maryland
Length of ownership:3 months
Customer service was very lack luster and was always fairly automated. They at one point gave me multiple dates of when my sample arrived to the facility despite me having the actual tracking from the postal service. The dna results were a little after promised but not by much. Viewing the timeline wasn’t helpful tho as it didn’t have much rhyme or reason. However my results helped me find my half brother! I will say even tho I bought the health and ansestry kit, they only give you basic information everything else is additional costs premium or gold type of packages that are expensive so that was a honest let down. So a solid 3 stars
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
a lot of information
on November 14, 2025
Posted by: jack
from West Sand Lake NY
Length of ownership:1 month
haven't had much time to spend going through the program. It seems like a lot of information.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com