Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Found family
on November 3, 2025
Posted by: Jo13
Length of ownership:1 year or longer
Five Years ago because of 23 and me a whole Nother world was opened up. I have five more siblings!💝
It was so wonderful meeting them and at 62 years old, finding people that I look like an act like is a dream come true.💝 all the sudden I don’t feel like an outsider looking in that’s been a long haul to carry. And now I don’t have to carry it anymore thank you 23 and me.
It was so wonderful meeting them and at 62 years old, finding people that I look like an act like is a dream come true.💝 all the sudden I don’t feel like an outsider looking in that’s been a long haul to carry. And now I don’t have to carry it anymore thank you 23 and me.
Written by a customer while visiting 23andme.com
Customer Rating
1
Abysmal company
on November 3, 2025
Posted by: Actual human being
from Haha, no
Length of ownership:1 year or longer
I told you to delete my information in all forms, and you are still using it. If I knew you would treat me as a piece of data only, I wouldn't have bothered to sign up for this data farming service. Thanks for taking the humanity out of humans.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
I canceled a year ago.
on November 3, 2025
Posted by: Madd
from Usa
I canceled this last year!!! Stop stealing money from FORMER members. I have not visited your site for a year. I want a refund. No stars. I only gave one because I had to have one.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Refund request
on November 3, 2025
Posted by: Tito
from Visalia, CA
Length of ownership:1 year or longer
Hello, I was not planning to renew. Please refund the purchase price. Thank you
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
on November 4, 2025
Posted by: g of floodwood
from Floodwood, MN
Length of ownership:1 year or longer
Great to see my bio and the changes of my ancestry. Hopefully more of my family with participate.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Relatives
on November 4, 2025
Posted by: NoOne
from Fayette County, Ohio
Length of ownership:1 year or longer
We’ve been members for several years. My only complaint, right now, is that I/we are limited to about 1500 relatives. I used to get as many as 30-40 new relatives a month. But my relative list would not grow over that 1500 limit. Like these people, my relatives, just disappear. I can’t contact them about their heritage or any of the shared family tree.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
What Ancestry Service??
on November 4, 2025
Posted by: dc25
from New Mexico
Length of ownership:6 months
The DNA part was intersting, I have been able to find and message family members that I did not know about. As for the Ancestery Services, nothing changed with my ancestery account, I could not resurch anything more, could do nothing more at all so I did not think I got any added serveces. What were the added services I should have had?
Written by a customer while visiting 23andme.com
Customer Rating
3
on November 4, 2025
Posted by: TimY
from Nevada
Length of ownership:1 year or longer
My wife did this for me and I have not checked in for over 5 years but want to start for health reasons. I will change the rating after I start using it. She loves it!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com