Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,674 Reviews)
Rating breakdown 5,674 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,408)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Not worth the money
on November 1, 2025
Posted by: Bob7
Length of ownership:1 year or longer
I bought this three years ago, asked them to stop charging my card and they keep renewing my subscription yearly despite documentation of discontinuing this service.
Unless you’re curious about family “secrets”, this isn’t worth the cost.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
on November 1, 2025
Posted by: Tejinder
from Yuba city California
Length of ownership:1 year or longer
I found a lot of 4th -5th cousins in other countries which was amazing. I found that I am a descendant of Vikings. Great health information and good reassurance that I am not at risk for Parkinson disease and dementia. Overall great information.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
For Mom
on November 1, 2025
Posted by: JarJar
from Texas
Length of ownership:1 month
I purchased this for my mother and she will be able to experience her own journey.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
not safe for personal info
on November 1, 2025
Posted by: c003
Length of ownership:1 year or longer
have not recently made a purchase-i have earl>er this year deleted my info and canceled due to the info from.many being hacked and company being sold -I will never trust another service like this again!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
I want to unsubscribe from any future billings
on November 1, 2025
Posted by: unsubscribe
from NM
Length of ownership:1 year or longer
I want to unsubscribe from any future billings.
I want to unsubscribe from any future billings
I want to unsubscribe from any future billings
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Great Adventures
on November 1, 2025
Posted by: MJG333
from Chicago, IL
Length of ownership:1 year or longer
I look forward to the new relatives. I have learned so much about myself.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Don’t bother upgrading. It’s a scam!!!
on November 1, 2025
Posted by: Heather J
from Los Angeles
Length of ownership:1 month
Waste of money. Will not be renewing. All they do is try to get you to upgrade to the next tier.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Welcome back 23& Me !!! I love your company!
on November 2, 2025
Posted by: Dan A
from New Mexico
Length of ownership:1 year or longer
I am very pleased to see that 23&me is back and better than ever !! This site has brought me more insight to my questions of my heritage than I would ever imagined.
Written by a customer while visiting 23andme.com