Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4
Refund request
on November 3, 2025
Posted by: Tito
from Visalia, CA
Length of ownership:1 year or longer
Hello, I was not planning to renew. Please refund the purchase price. Thank you
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
on November 4, 2025
Posted by: g of floodwood
from Floodwood, MN
Length of ownership:1 year or longer
Great to see my bio and the changes of my ancestry. Hopefully more of my family with participate.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Relatives
on November 4, 2025
Posted by: NoOne
from Fayette County, Ohio
Length of ownership:1 year or longer
We’ve been members for several years. My only complaint, right now, is that I/we are limited to about 1500 relatives. I used to get as many as 30-40 new relatives a month. But my relative list would not grow over that 1500 limit. Like these people, my relatives, just disappear. I can’t contact them about their heritage or any of the shared family tree.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
What Ancestry Service??
on November 4, 2025
Posted by: dc25
from New Mexico
Length of ownership:6 months
The DNA part was intersting, I have been able to find and message family members that I did not know about. As for the Ancestery Services, nothing changed with my ancestery account, I could not resurch anything more, could do nothing more at all so I did not think I got any added serveces. What were the added services I should have had?
Written by a customer while visiting 23andme.com
Customer Rating
3
on November 4, 2025
Posted by: TimY
from Nevada
Length of ownership:1 year or longer
My wife did this for me and I have not checked in for over 5 years but want to start for health reasons. I will change the rating after I start using it. She loves it!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
on November 4, 2025
Posted by: REV John
Length of ownership:3 months
It was a rip-off - I want my money back as soon as possible
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Spit Happens
on November 4, 2025
Posted by: Mumsy
Length of ownership:1 year or longer
Always bringing new science to their customers integrating new tests and hereditary DNA discoveries into their reports and articles.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Great App
on November 5, 2025
Posted by: Anonymous
from Washington state
Length of ownership:1 year or longer
My aunt bought me this long time ago.. she passed away, but I keep this is a reminder of her. So thank you for all this great info about my ancestors.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com