Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Wrong person
on October 31, 2025
Posted by: incorrect
I didn't buy this recently. I bought a DNA analysis years ago but have not done anything lately. You must have the wrong person.
Written by a customer while visiting 23andme.com
Customer Rating
5
Great News!
on October 31, 2025
Posted by: Tutu
Length of ownership:1 year or longer
I found a long lost daughter due to 23 and me! I was adopted and had no idea of my history but thanks to 23 and me I now know where all my ancestors came from! Thank you to 23 and me!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Terrible! Hacked. Identity stolen!
on October 31, 2025
Posted by: Do not use
from Az
Length of ownership:1 year or longer
I have been hacked since I got it and had two authentication ways to get in and cannot get help logging into my own info! This is dangerous and if you can fix this that would be nice.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
on October 31, 2025
Posted by: Buffy
from Lindsay NE
Length of ownership:1 year or longer
changed email address and could never find how to change it with you guys..loved it when i first got it...till my email address change
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Unethical Data Lick Down - DO NOT TRUST 24ANDME
on October 31, 2025
Posted by: Unethical Data Lockdown
from Milwaukee, Wi
Length of ownership:1 year or longer
You have licked me out of my days download option. I’ve reported you to the BBB, FTC and CPAA. You have no ethics. I’ll be pursing legal counsel.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Sadly lacking
on October 31, 2025
Posted by: HarpersFerry
Length of ownership:1 year or longer
I did not purchase this! Also, my previous purchase was a waste of money, since the old ethnic breakdown was exactly what I know about my family history. 23andme has gone down hill!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Disappointing
on October 31, 2025
Posted by: Bri96
from Butte, MT
Length of ownership:1 year or longer
I bought this and was very disappointed that I paid so much only to find out that so much wasn't included. I find it very unsettling that you charge such a high price and I can't find out my ANCESTRY Without paying for premium. So misleading.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Don’t clickAny buttons
on October 31, 2025
Posted by: Linda90909088776
from Texas
Length of ownership:1 week
I didn’t want this again but it was renewed anyway and apparently I can’t get my money back. Quit using deceitful ways and little hidden “click On this” icons which leads to renewals I don’t want!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com