Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Don’t buy their service
on November 1, 2025
Posted by: 8Michelle
from New Jersey
Length of ownership:1 year or longer
Don’t buy this kit, it’s a scam they get you to pay $200 for the health kit and then you get a few things that are hit or miss. They also have you answer surveys about yourself that will ask about yourself. Then people are shocked that the traits comeback with what you answered. NOW on to support.. they are awful and completely unhelpful.. I haven’t been able to log into my account for months due to failed log in attempts to them sending bad links in the email. They can’t help and have completely stopped responding to emails.. the are not affiliated with the BBB which I have posted a long review.. there is a class action lawsuit against them. They should be refunding me $200.00 since I can’t use the service I pad for, but they asked me to write a review so here it is. They deserve negative stars for this whole service.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not worth the money
on November 1, 2025
Posted by: Bob7
Length of ownership:1 year or longer
I bought this three years ago, asked them to stop charging my card and they keep renewing my subscription yearly despite documentation of discontinuing this service.
Unless you’re curious about family “secrets”, this isn’t worth the cost.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
on November 1, 2025
Posted by: Tejinder
from Yuba city California
Length of ownership:1 year or longer
I found a lot of 4th -5th cousins in other countries which was amazing. I found that I am a descendant of Vikings. Great health information and good reassurance that I am not at risk for Parkinson disease and dementia. Overall great information.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
For Mom
on November 1, 2025
Posted by: JarJar
from Texas
Length of ownership:1 month
I purchased this for my mother and she will be able to experience her own journey.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
not safe for personal info
on November 1, 2025
Posted by: c003
Length of ownership:1 year or longer
have not recently made a purchase-i have earl>er this year deleted my info and canceled due to the info from.many being hacked and company being sold -I will never trust another service like this again!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
I want to unsubscribe from any future billings
on November 1, 2025
Posted by: unsubscribe
from NM
Length of ownership:1 year or longer
I want to unsubscribe from any future billings.
I want to unsubscribe from any future billings
I want to unsubscribe from any future billings
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Great Adventures
on November 1, 2025
Posted by: MJG333
from Chicago, IL
Length of ownership:1 year or longer
I look forward to the new relatives. I have learned so much about myself.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Don’t bother upgrading. It’s a scam!!!
on November 1, 2025
Posted by: Heather J
from Los Angeles
Length of ownership:1 month
Waste of money. Will not be renewing. All they do is try to get you to upgrade to the next tier.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com