Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Can't go there
on October 31, 2025
Posted by: timmg
Length of ownership:1 year or longer
I couldn't log in. I have no idea what my password is and it wouldn't let me enter the verification code without it, but neither would it let me use the password manager while on that page. I gave up in frustration
Written by a customer while visiting 23andme.com
Customer Rating
5
Kaleidoscope of Roots
on October 31, 2025
Posted by: KEVERNE
Length of ownership:1 year or longer
I was offered a test years ago and it's opened up a kaleidoscope of discoveries for me and my family memebers from all over the world!
Written by a customer while visiting 23andme.com
Customer Rating
5
Wonderful Servuce!
on October 31, 2025
Posted by: Evie35
from Charlotte, N. C.
Length of ownership:1 year or longer
I’ve had this for a few years and it has been fantastic found a relative from Germany 🇩🇪 directly related to us-cousin! We’ve been in contact now all the time!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
They "forget" to delete data
on October 31, 2025
Posted by: jwjw
Length of ownership:1 year or longer
I have twice requested deletion of my data, but they keep sending me "matches" and "insights"
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Like the 7th version of DNA/Genealogy
on October 31, 2025
Posted by: jdonahoe
from Danville PA
Length of ownership:1 year or longer
I've been a member for many years now. I very much like the 7 generation/version of DNA/genealogy
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Wrong person
on October 31, 2025
Posted by: incorrect
I didn't buy this recently. I bought a DNA analysis years ago but have not done anything lately. You must have the wrong person.
Written by a customer while visiting 23andme.com
Customer Rating
5
Great News!
on October 31, 2025
Posted by: Tutu
Length of ownership:1 year or longer
I found a long lost daughter due to 23 and me! I was adopted and had no idea of my history but thanks to 23 and me I now know where all my ancestors came from! Thank you to 23 and me!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Terrible! Hacked. Identity stolen!
on October 31, 2025
Posted by: Do not use
from Az
Length of ownership:1 year or longer
I have been hacked since I got it and had two authentication ways to get in and cannot get help logging into my own info! This is dangerous and if you can fix this that would be nice.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com