Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4
on October 30, 2025
Posted by: What1234
Length of ownership:1 year or longer
I did enjoy this product. I purchased the premium for about a year or 2 and when I took it off everything I paid for went away as well so I can't see any of the results from my premium anymore.
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 30, 2025
Posted by: Didnt ask for anything
They charge you extra for really the first steps and then don’t produce anything new. And now they said I signed up for something I didn’t!!!!!
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 30, 2025
Posted by: Anonymous
from Azusa ca
Length of ownership:1 year or longer
I paid for kit almost a year ago and mailed it and have not got anything back
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointed
on October 30, 2025
Posted by: Lady M
from Jacksonville, Florida
Length of ownership:1 year or longer
Cannot check on my account. Years ago did not need a password to check for new relatives. Please send me my password. No matter what I do cannot open. Very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Only 23andMe provides the level of detail I need.
on October 30, 2025
Posted by: SteveRi
from Magna, Utah
Length of ownership:1 year or longer
I and multiple other relatives have ancestors who held slaves in North Carolina in the 1700s. For many of us, the DNA from those slaves shows up in 23andMe as 0.4% Nigerian on the DNA painting Chromosome 4. The other services give results in whole numbers, so the African ancestor in us is lost. Recently Ancestry began providing chromosome painting, but that segment is shown as grey, but currently the ethnicity is not identified.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 30, 2025
Posted by: STUFF IT
Length of ownership:1 year or longer
you say comment on our recent purchase but we have not done so in over three years. I hate companies that use electronics to do ads etc with incorrect info!!!! the electronic world sucks due to companies creating irrelevant emails and surveys. If you want to get these type of emails then use 23 and me. they inundated us with this years ago and now after silence for three or more years you want us to reply to our recent purchase.. GET YOUR ACT TOGETHER RATHER THAN FRUSTATE US FURTHER!!!!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Pay for more
on October 30, 2025
Posted by: Playeron1e
from Mansfield, Texas
Length of ownership:1 year or longer
Interesting on what dna shows as far as familial roots from different countries but the pay to unlock more features is a rip off. Paige for health and ancestry and it gives you minimal health information but you can pay to unlock more.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Nice information
on October 30, 2025
Posted by: Baskins
from Little Rock, AR
Length of ownership:6 months
I bought book a few months ago and I am happy with the purchase! Now I don’t have to go the computer to see information about myself. Simply go pick up the book and read the information.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com