Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Who knew genetics can be entertaining?!
on October 31, 2025
Posted by: JayzWayz
from South Africa
Length of ownership:1 year or longer
We enjoy using 23andMe and receiving updates as new information unfolds! A distant cuz found us through 23andMe as his mom changed country and surname in early childhood during the 40's/50's. Would consider the health version upgrade to hear if there are any genetic conditions I can avoid by eating well or managing early.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
good service!
on October 31, 2025
Posted by: PCCG
Length of ownership:1 year or longer
good service! very informative and keeps updating.
there is a lot of contents available. You do have to fill out a lot of questionnaires to get more information, but it's ok.
there is a lot of contents available. You do have to fill out a lot of questionnaires to get more information, but it's ok.
Written by a customer while visiting 23andme.com
Customer Rating
1
Aggravating!
on October 31, 2025
Posted by: Ginny
Length of ownership:1 year or longer
I can never EVEN sign in on my account. Everytime I try it says "Too many failed attemps" when I have only tried once to sign in,
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Pretty cool pretty good
on October 31, 2025
Posted by: Reece
from Ga
Length of ownership:1 year or longer
It was pretty good and simple. I don’t like that you have to buy a subscription to More Knowledge of your lineage in history, but it is still all around pretty good and fun experience PS for some reason they told me not to leave a review so I’m doing it anyways
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Poor quality control
on October 31, 2025
Posted by: Twenty3me
from Hawaii
Length of ownership:1 month
Defective kit, inconsistent results, very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Customer service
on October 31, 2025
Posted by: dsla
from Ohio
Length of ownership:6 months
I purchased an ancestry and health kit in Feb 2025. It is still unopened. I wasn't sure of the expiration date and the receptionist Casey explained the info on the package, so it's still usable. She was very patient with my request and efficient with the answers.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Family truly is forever
on October 31, 2025
Posted by: Bpierson715
from Park Forest, IL
Length of ownership:1 year or longer
I seen the kit at a retail store nearby and decided "why not?" I wanted to see if my DNA matched up with the "facts" that my family told me about our ancestry.
I sent in my little tube of saliva and 3 weeks later I got the results.
I sent in my little tube of saliva and 3 weeks later I got the results.
What my family told me about our DNA history matched up to my results. What I was not expecting is how many family members that have done the 23 & me DNA study as well. I found a cousin that was adopted out on my father's side to another family. Her mother was very young and unable to raise her. They instead gave her a chance with another family that can provide and care for her as their own. I thought that was pretty cool and from then on our I was hooked to knowing/finding more. I was able to reconnect and discover all sorts of family members. Some had ancestry trees made up and we were able to exchange and add on to our own; but what I was really interested in finding was a relative on my mother's Father's side ( my grandfather). I was told that my grandfather's mother committed suicide when he was just an infant. They claim postpartum got the best of her. My grandfather never knew his mother's family. One day I came across somebody with the same maiden name as his mother's and reached out.
It turned out that the lady I got in contact with was the granddaughter of my grandfathers mother's, brother. Try saying that five times fast!
I reached out with questions to validate that she was in relation to my grandfather. Turns out she had the story that was printed in the newspaper on her death. The story was tragic. She claims that her family thinks that it was not a suicide like it stated but yet a murder.
After reading the story and putting some logic behind it, it very well seemed that my great-grandmother did not commit suicide but was set up to make it seem like she did. It was unfortunate to research a sad story, however, it did provide closure.
I looked for many years for information about her so I could tell my grandfather. Unfortunately he passed away before I learned this. It did provide closure for the rest of the family though.
I do like this app for the connection and family that I've come across and the results of my DNA test. I highly recommend it to anybody who's curious you never know what you'll find out!
It turned out that the lady I got in contact with was the granddaughter of my grandfathers mother's, brother. Try saying that five times fast!
I reached out with questions to validate that she was in relation to my grandfather. Turns out she had the story that was printed in the newspaper on her death. The story was tragic. She claims that her family thinks that it was not a suicide like it stated but yet a murder.
After reading the story and putting some logic behind it, it very well seemed that my great-grandmother did not commit suicide but was set up to make it seem like she did. It was unfortunate to research a sad story, however, it did provide closure.
I looked for many years for information about her so I could tell my grandfather. Unfortunately he passed away before I learned this. It did provide closure for the rest of the family though.
I do like this app for the connection and family that I've come across and the results of my DNA test. I highly recommend it to anybody who's curious you never know what you'll find out!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Loyalty to Customers
on October 31, 2025
Posted by: DMAS
from 1125 Millersburg Blvd E
Length of ownership:1 year or longer
I bought this about 3 years ago or more, and I keep getting health reports. Thank you for your loyalty to your customers despite your financial ups and downs. Sounds like you are on an upswing, congratulations!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com