Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
Disappointing
on October 30, 2025
Posted by: NovaN8iv
from Northern Virginia
Length of ownership:1 year or longer
The results aren't as relevant or interesting as I had envisioned. For example, I don't really care too much about whether I can taste cilantro or not. The ancestry information is less useful than the information I got from Ancestry DNA. I stopped using the app about a month after reviewing the initial results because I didn't find the information compelling. Finally, I'm worried about the security of my genetic data with the business issues 23 and Me is experiencing.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Not impressed. Expected more.
on October 30, 2025
Posted by: LLHT
from LOS ANGELES
Length of ownership:1 year or longer
just got request for a rating after having this for a few years. not impressed considering i was asked to provide much info of myself prior. I believed this test would be telling me about myself not me giving you info to confirm. I could get all this info from ancestry. Waste of money. Then i get bombarded with offers to purchase for family members then you sell your company.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Very informative
on October 30, 2025
Posted by: JudyR
Length of ownership:1 year or longer
I've been with 23 & Me for a number of years, I get updated often. I have been informed of a lot of relatives and enjoy seeing where they all come from.
Written by a customer while visiting 23andme.com
Customer Rating
3
IK
on October 30, 2025
Posted by: Guybeau
from Southampton New York
Length of ownership:1 year or longer
It's OK. I have not learned anything I did not know.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Unrealized option
on October 30, 2025
Posted by: Cam11
Length of ownership:1 year or longer
Very different to get the information YOU want without them putting in roadblocks. I wished/wanted to have better access to this information.
Written by a customer while visiting 23andme.com
Customer Rating
5
Great way to find answers to those personal questi
on October 30, 2025
Posted by: Olympian
from Girard ohio
Length of ownership:1 year or longer
This company saved me and has help me improve my health as I age. I have alpha 1 and didn't know it. I smoked cigarettes for years and started having breathing issues. It got worse as I got older then I decided to purchase a DNA test and where the doctors couldn't find anything why, 23 and me found the cause. I showed my doctor and I shrugged it off as nothing but he said it was the cause and reason of my breathing issues because I smoked. I have quit smoking and take my medications thanks to 23 and me.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
First in its class
on October 30, 2025
Posted by: mrsteve
from Tampa, FL
Length of ownership:1 year or longer
Great service to keep records of you and your family's ancestry. The company is consistently growing their knowledge and database of health information to help inform its customers.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Relative Found
on October 30, 2025
Posted by: FB family
from Tennessee
Length of ownership:1 year or longer
Through this website, our family learned we had a first cousin that we didn't know existed
I would recommend this to a friend!
Written by a customer while visiting 23andme.com