Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Found out who my Father is plus so much more!
on October 29, 2025
Posted by: Mello1
from Woodward, IA
Length of ownership:1 year or longer
I specifically had my DNA run to confirm my ethnicity and to find out who my Father is. I have been able to find my Father, unfortunately he had already passed so I won't get to meet him but I have found my extended family on that side. Words cannot truly express what a blessing that is in my life.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
on October 29, 2025
Posted by: Jakes
Length of ownership:1 year or longer
I tried to buy an upgrade, but it was not possible, because I do not reside in the USA. This is terrible.
The results, however, are excellent, very informative, reliable and useful. For that I give 4.5/5.
How is 22andme's financial state at the moment?
The results, however, are excellent, very informative, reliable and useful. For that I give 4.5/5.
How is 22andme's financial state at the moment?
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
on October 29, 2025
Posted by: Glocal
from Kansas
Length of ownership:1 year or longer
My kit gave me no ancestral information even though the test I purchased included it.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
No sign-in
on October 29, 2025
Posted by: beaseaya
from Colorado
Length of ownership:1 year or longer
I can never sign in successfully !!!… so give up trying to read about new relatives. ( If you can’t provide easy sign-in, how can one trust your research?
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Updates
on October 29, 2025
Posted by: SSSS
Length of ownership:1 year or longer
I bought this some years ago and I'm happy to see my ancestery is being updated and it is better now in concordance with my family history.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Unable to login to my account.
on October 29, 2025
Posted by: JoWroblewski
from NC
Length of ownership:1 year or longer
This was purchased as a gift a couple years ago but both me and my husband are no longer able to login.
Written by a customer while visiting 23andme.com
Customer Rating
3
Not what I expected
on October 29, 2025
Posted by: Clodbirdsblu
from California
Length of ownership:1 year or longer
I was hoping it would help me discover my unknown paternal family but I was left with more questions than answers
Written by a customer while visiting 23andme.com
Customer Rating
5
Birth Family
on October 29, 2025
Posted by: Reerahree
from Motley Minnesota
Length of ownership:1 year or longer
Using 23andme has helped me find my birth family. One of the best decisions I have ever made.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com