Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
on October 29, 2025
Posted by: Lassalleb2
Length of ownership:1 year or longer
Great app and very helpful when I was looking for my ancestral family.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Got nothing
on October 29, 2025
Posted by: Shelby
Length of ownership:1 year or longer
I got this years ago and haven't learned anything about my ancestry. My grandmother did extensive research. All I get here is a bunch of questions about genetic health . I, apparently do come from Neanderthals, don't we all?
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Worthless
on October 29, 2025
Posted by: Warrent
from Blue Springs MO
Length of ownership:1 year or longer
I have had 23 and me for probably over 8 years. When I try to sign in it says I don’t have an account. and wants me to buy a new kit.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Excellent research and quick
on October 29, 2025
Posted by: Jpal30
from West Palm Beach
Length of ownership:1 month
I used 23 and me while ago. I was very happy with it.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
I love it
on October 29, 2025
Posted by: Danielle84
from Hudson, Florida
Length of ownership:1 year or longer
I bought as a gift for someone else who didn’t want it. I’m so glad because I love it! It’s nice to see my family tree. My traits are accurate and I visit the site regularly to check new family members.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Horrible customer service trying to upgrade
on October 29, 2025
Posted by: Beri
Length of ownership:1 year or longer
I love the software, but it has been impossible to get customer service’s help to upgrade. I think I’m just receiving emails from robots.
Written by a customer while visiting 23andme.com
Customer Rating
3
The new update on numbers
on October 29, 2025
Posted by: SheriH
from Pueblo Colorado
Length of ownership:1 year or longer
I bought this quite some time ago. I would say I have been more impressed recently than I have been in a long time
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
informative
on October 29, 2025
Posted by: edel
from chicago
Length of ownership:1 year or longer
I don't come here very often. And I was under the impression that 23 and me had closed it's doors. However, I just asked google, and they confirmed that you're still a thing - congrats! I'll be visiting again soon.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com