Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Worthless
on October 29, 2025
Posted by: Warrent
from Blue Springs MO
Length of ownership:1 year or longer
I have had 23 and me for probably over 8 years. When I try to sign in it says I don’t have an account. and wants me to buy a new kit.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Excellent research and quick
on October 29, 2025
Posted by: Jpal30
from West Palm Beach
Length of ownership:1 month
I used 23 and me while ago. I was very happy with it.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
I love it
on October 29, 2025
Posted by: Danielle84
from Hudson, Florida
Length of ownership:1 year or longer
I bought as a gift for someone else who didn’t want it. I’m so glad because I love it! It’s nice to see my family tree. My traits are accurate and I visit the site regularly to check new family members.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Horrible customer service trying to upgrade
on October 29, 2025
Posted by: Beri
Length of ownership:1 year or longer
I love the software, but it has been impossible to get customer service’s help to upgrade. I think I’m just receiving emails from robots.
Written by a customer while visiting 23andme.com
Customer Rating
3
The new update on numbers
on October 29, 2025
Posted by: SheriH
from Pueblo Colorado
Length of ownership:1 year or longer
I bought this quite some time ago. I would say I have been more impressed recently than I have been in a long time
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
informative
on October 29, 2025
Posted by: edel
from chicago
Length of ownership:1 year or longer
I don't come here very often. And I was under the impression that 23 and me had closed it's doors. However, I just asked google, and they confirmed that you're still a thing - congrats! I'll be visiting again soon.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Understanding origins
on October 29, 2025
Posted by: Mignon
from Winfield Illinois
Length of ownership:1 year or longer
I received a 23 and me kit as a Christmas present in 2021 and I have really enjoyed understanding where my DNA has originated from
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Great generic test
on October 29, 2025
Posted by: nana1971
from Miami, Fl
Length of ownership:1 year or longer
My son gave me this kit for my birthday a couple of years ago. I am not paying for the monthly subscription, but I still have access to lots of information and enjoy going back to review my generic history, new family connections, and predisposition to medical conditions,
I would recommend this to a friend!
Written by a customer while visiting 23andme.com