Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Questionable Product
on October 29, 2025
Posted by: no nickname 2
from Olympia WA
Length of ownership:1 year or longer
No stars deserved. I regret purchasing this. There is a constant urging to "upgrade".
The DNA results are somewhat dubious.
The DNA results are somewhat dubious.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
No Tech Support! A big disappointment!
on October 29, 2025
Posted by: Chuck T 52
from 7327 North Rogers Avenue
Length of ownership:1 year or longer
I am sadly disappointed with 23 N Me. I was gifted a basic version of the product for Christmas. I got a gift receipt with it. I went to CVS & upgraded to a middle tier version. I was at that time 65+. I felt I had slightly better tha average savy tech for my age group. I reached out for help on a few occasions and found none or very very little. With a little help. I wrote it off. I wouldn't mind being Pleasantly surprised.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Balkan descendant
on October 29, 2025
Posted by: Nicholas Benedetto
Length of ownership:1 year or longer
I love the updates on my results and I was wondering what Balkan country are my dads side of a family? Like we’re from southern Italy Apulia and the Balkan country descendants across from it either Croatian or Albanian. Please let me know what it is.
Written by a customer while visiting 23andme.com
Customer Rating
1
Very frustrating
on October 29, 2025
Posted by: Laura73100
from Wasco, CA
Length of ownership:1 year or longer
I bought this years ago and registered it. I logged onto once or twice and now every time I log onto the app it says I don’t have one. If I don’t have one why am I getting emails saying I have new family members?
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Enjoyed many of the features.
on October 29, 2025
Posted by: Wen79
from India
Length of ownership:1 year or longer
I was excited to find out my genetic makeup. I was gifted the kit by my children.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Love 23 and me
on October 29, 2025
Posted by: No have
from Oklahoma
Length of ownership:1 year or longer
Love 23 and me. I do want info on best kit you have and what it includes beside the info I already have
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Poor service
on October 29, 2025
Posted by: Sliger
from ChinoCA.
Length of ownership:1 year or longer
Your company released my personal information to hackers and you want me to jump thru hoops to protect it now! Poor service and terrible company.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Never received the product
on October 29, 2025
Posted by: Dlf75
from Mpls area
Length of ownership:1 year or longer
Never received the product. Are you still shipping stuff out? Or is the instability of a company stopping that? I had finally convinced my husband to do this and then I never got it 😞
Written by a customer while visiting 23andme.com