Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Family history
on October 29, 2025
Posted by: Giggy
Length of ownership:1 year or longer
I bought my 2 granddaughters 23 and me a few years ago and we all love seeing where our ancestors came from. My sons as well.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Out in the Cold
on October 29, 2025
Posted by: TJ Meekins
from Grass Valley, California
Length of ownership:1 year or longer
I have been locked out of my account for months now because no one in your tech support division can help me. My email address changed. Therefore tech support cannot link me to an existing account. Therefore I am out of luck. No one answers my email requests for help anymore. I am very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
on October 29, 2025
Posted by: Julio
from Maryland
Length of ownership:1 year or longer
I haven’t buy anything recently from 23 and me. This message may be a mistake. I bought the ancestry and health years ago maybe 10 years. The program is solid. Extremely good.
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: Nlone
Length of ownership:1 year or longer
Been trying to get on site to check on things ,can not
Written by a customer while visiting 23andme.com
Customer Rating
4
Good to know
on October 29, 2025
Posted by: Offjack
from MD
Length of ownership:1 year or longer
Very detailed, thanks! Thank you for the results!!!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Cruddy work
on October 29, 2025
Posted by: Ex client
from Somewhere in Oregon
Length of ownership:1 year or longer
Sent in 2 specimens. First one, not enough sputum. Second one, "couldn't detect any DNA". WHAT????
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
New versions are very helpful!
on October 29, 2025
Posted by: Jolie66
from Huntington Beach, CA
Length of ownership:1 year or longer
I like how they keep testing our DNA and issuing updates via the new versions of 23&Me. I now have a clearer picture of my ethnicity that coincides with the family tree nationalities I researched/discovered on Ancestry. I also enjoy the information about my regions, and many of the other features are interesting too!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
I wouldn’t bother purchasing
on October 29, 2025
Posted by: Laya
Length of ownership:1 year or longer
Honestly I wouldn’t bother buying this at all. Gives you no insight on who you are doesn’t have a wide range of ethnicities and it just collects data and uses your feed back for experimental research.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com