Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Great Features
on October 29, 2025
Posted by: Snowman5
from Idaho
Length of ownership:1 year or longer
Love seeing where my family originated from. Quick service.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: dapm527
from Grand Rapids MI
Length of ownership:1 year or longer
No! I bought it and havent been able to activate it because I already have an account and an earlier test!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
on October 29, 2025
Posted by: Rau0
from California
Length of ownership:1 year or longer
Quality report with detailed information and historical ancestors report
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: Jon1
from Colfax Washington
Length of ownership:1 year or longer
Haven’t been able to access my account for over two years. Would love to have someone fix this.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
🤔
on October 29, 2025
Posted by: Rage
Length of ownership:1 year or longer
Well, I received my report on thanksgiving morning 2022.
And I was shown that “version “, at that time. I was alerted to the hacking breetch and locked out of my account.
I finally, was able to access my account about a month or so ago (2025), discovered that there has been 2 new “versions “, since I was able to access my account.
A really significant difference, from your original report.
The original report was apparently , off by a whole lot on percentage and completely changed origins, heritage and grew hugely. And I now can not access previous reports!!
That bought and for.
So for these reasons, I am little satisfied and with my experience, I feel the product is of poor quality.
And I was shown that “version “, at that time. I was alerted to the hacking breetch and locked out of my account.
I finally, was able to access my account about a month or so ago (2025), discovered that there has been 2 new “versions “, since I was able to access my account.
A really significant difference, from your original report.
The original report was apparently , off by a whole lot on percentage and completely changed origins, heritage and grew hugely. And I now can not access previous reports!!
That bought and for.
So for these reasons, I am little satisfied and with my experience, I feel the product is of poor quality.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Very disappointed. No refunds, no report.
on October 29, 2025
Posted by: Andrew44
Length of ownership:1 year or longer
I bought this few years ago for me and my mother. We never received a written report. Very disappointed 😞
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Geed data
on October 29, 2025
Posted by: Jimisbell
Length of ownership:1 year or longer
I like it for what it told me about my self. I am worried that future might not be so well as they will start charging for premium information
Written by a customer while visiting 23andme.com
Customer Rating
1
Inferior to Ancestry.com
on October 29, 2025
Posted by: Tucurious
Length of ownership:1 year or longer
Constant trouble using and changing my password. Absurd criteria for a password on an account no one will want to get into but me.
Written by a customer while visiting 23andme.com