Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
on October 29, 2025
Posted by: Rau0
from California
Length of ownership:1 year or longer
Quality report with detailed information and historical ancestors report
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: Jon1
from Colfax Washington
Length of ownership:1 year or longer
Haven’t been able to access my account for over two years. Would love to have someone fix this.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
🤔
on October 29, 2025
Posted by: Rage
Length of ownership:1 year or longer
Well, I received my report on thanksgiving morning 2022.
And I was shown that “version “, at that time. I was alerted to the hacking breetch and locked out of my account.
I finally, was able to access my account about a month or so ago (2025), discovered that there has been 2 new “versions “, since I was able to access my account.
A really significant difference, from your original report.
The original report was apparently , off by a whole lot on percentage and completely changed origins, heritage and grew hugely. And I now can not access previous reports!!
That bought and for.
So for these reasons, I am little satisfied and with my experience, I feel the product is of poor quality.
And I was shown that “version “, at that time. I was alerted to the hacking breetch and locked out of my account.
I finally, was able to access my account about a month or so ago (2025), discovered that there has been 2 new “versions “, since I was able to access my account.
A really significant difference, from your original report.
The original report was apparently , off by a whole lot on percentage and completely changed origins, heritage and grew hugely. And I now can not access previous reports!!
That bought and for.
So for these reasons, I am little satisfied and with my experience, I feel the product is of poor quality.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Very disappointed. No refunds, no report.
on October 29, 2025
Posted by: Andrew44
Length of ownership:1 year or longer
I bought this few years ago for me and my mother. We never received a written report. Very disappointed 😞
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Geed data
on October 29, 2025
Posted by: Jimisbell
Length of ownership:1 year or longer
I like it for what it told me about my self. I am worried that future might not be so well as they will start charging for premium information
Written by a customer while visiting 23andme.com
Customer Rating
1
Inferior to Ancestry.com
on October 29, 2025
Posted by: Tucurious
Length of ownership:1 year or longer
Constant trouble using and changing my password. Absurd criteria for a password on an account no one will want to get into but me.
Written by a customer while visiting 23andme.com
Customer Rating
5
Family history
on October 29, 2025
Posted by: Giggy
Length of ownership:1 year or longer
I bought my 2 granddaughters 23 and me a few years ago and we all love seeing where our ancestors came from. My sons as well.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Out in the Cold
on October 29, 2025
Posted by: TJ Meekins
from Grass Valley, California
Length of ownership:1 year or longer
I have been locked out of my account for months now because no one in your tech support division can help me. My email address changed. Therefore tech support cannot link me to an existing account. Therefore I am out of luck. No one answers my email requests for help anymore. I am very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com