Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Poor customer service
on October 29, 2025
Posted by: Johje
Length of ownership:1 year or longer
I am very dissatisfied with 23 and me customer service. I’ve requested help in login onto my account and have not been getting any actual help with this process. Then I get an email asking for a review?! I don’t get it!
Written by a customer while visiting 23andme.com
Customer Rating
5
Good to know
on October 29, 2025
Posted by: fishkiller727
from Greenville Pennsylvania
Length of ownership:1 year or longer
I have had my account for years. I get constant updates on DNA relatives. I think the extra surveys they do are interesting.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Scam, don’t buy.
on October 29, 2025
Posted by: 513travis
from Cincinnati
Length of ownership:1 year or longer
I bought this and within a month the company shut my account down. This place is a scam.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Eh fun I guess?
on October 29, 2025
Posted by: Tyler
from Kentucky
Length of ownership:1 year or longer
Bought during Christmas for myself just to find more family but didn't find anything honestly. They want me to provide more info when I did this because I have none lol
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
on October 29, 2025
Posted by: Sheriluv
from Indiana
Length of ownership:1 month
It says review your recent purchase, I didn’t purchase anything and this service was cancelled last year! However, I did enjoy the findings when I had it!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
What am I paying for?
on October 29, 2025
Posted by: Ronny Daytona
from California
Length of ownership:1 year or longer
No real results. No updates. What am I actually paying for?
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Connecting with relatives
on October 29, 2025
Posted by: TS1963
from Campbellsville KY
Length of ownership:1 year or longer
I bought it a few years ago and love connecting with relatives.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Do not deal with this company!
on October 29, 2025
Posted by: AlTN
from Alabama
Length of ownership:1 year or longer
Can't access account, told them to cancel my membership and they renewed it!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com