Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Now I know where I came from!
on October 29, 2025
Posted by: Nipo Mano
Length of ownership:1 year or longer
I’m so happy I did 23 and me! I know where I came from! I feel completed!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
It’s a one sided gamble
on October 29, 2025
Posted by: Cousin Hunter
from Minnesota
Length of ownership:1 year or longer
Unfortunately this doesn’t work if relatives don’t purchase the same ancestry package. We have had no luck with the whole side of relations we were hoping to learn more about.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Find great family connections.
on October 29, 2025
Posted by: Teri1960
from Santa Barbara County, California
Length of ownership:1 year or longer
I was able to connect with so many cousins on 23&Me. I'm very happy with this site 👍
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Feels Fraudulent
on October 29, 2025
Posted by: Ss123
Length of ownership:1 year or longer
I received an email congratulating me for a recent purchase. I did not recently purchase any thing from this company. Feels fraudulent.
Written by a customer while visiting 23andme.com
Customer Rating
5
Valuable information
on October 29, 2025
Posted by: Fairfield
Length of ownership:1 year or longer
The service has provided important information about my heritage
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: Laverne
Length of ownership:1 year or longer
Cannot retreive my recent relatives because it keeps asking for password!!!
Written by a customer while visiting 23andme.com
Customer Rating
1
What the——-?
on October 29, 2025
Posted by: Flummoxed
from Massachusetts
Length of ownership:1 year or longer
I haven’t purchased anything from 23 and me for at least 20 years, so I’m not sure why they are thanking me for my “recent” purchases and begging for a review. This is quite troubling given the recent change in leadership.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Very Satisfied!
on October 29, 2025
Posted by: JChar
Length of ownership:1 year or longer
I have been very satisfied with the service. It has provided me with pertinent information about my family genetics. I am not continually asked to pay a monthly fee to find out further information about my family of origin, etc.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com