Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Find great family connections.
on October 29, 2025
Posted by: Teri1960
from Santa Barbara County, California
Length of ownership:1 year or longer
I was able to connect with so many cousins on 23&Me. I'm very happy with this site 👍
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Feels Fraudulent
on October 29, 2025
Posted by: Ss123
Length of ownership:1 year or longer
I received an email congratulating me for a recent purchase. I did not recently purchase any thing from this company. Feels fraudulent.
Written by a customer while visiting 23andme.com
Customer Rating
5
Valuable information
on October 29, 2025
Posted by: Fairfield
Length of ownership:1 year or longer
The service has provided important information about my heritage
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: Laverne
Length of ownership:1 year or longer
Cannot retreive my recent relatives because it keeps asking for password!!!
Written by a customer while visiting 23andme.com
Customer Rating
1
What the——-?
on October 29, 2025
Posted by: Flummoxed
from Massachusetts
Length of ownership:1 year or longer
I haven’t purchased anything from 23 and me for at least 20 years, so I’m not sure why they are thanking me for my “recent” purchases and begging for a review. This is quite troubling given the recent change in leadership.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Very Satisfied!
on October 29, 2025
Posted by: JChar
Length of ownership:1 year or longer
I have been very satisfied with the service. It has provided me with pertinent information about my family genetics. I am not continually asked to pay a monthly fee to find out further information about my family of origin, etc.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Confused
on October 29, 2025
Posted by: DKKG
Length of ownership:1 year or longer
What recent purchase ?? I didn't make a recent purchase. I joined like 5 years ago. What are you talking about??
Written by a customer while visiting 23andme.com
Customer Rating
1
Poor customer service
on October 29, 2025
Posted by: Bicki
from Illinois
Length of ownership:1 year or longer
I have been a member for several years. Somehow I forgot my password and unable to retrieve or get a new password. Customer service was totally insufficient and unable to help. U have not been able to log in for a year. This is rotten service.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com