Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Valuable information
on October 29, 2025
Posted by: Fairfield
Length of ownership:1 year or longer
The service has provided important information about my heritage
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: Laverne
Length of ownership:1 year or longer
Cannot retreive my recent relatives because it keeps asking for password!!!
Written by a customer while visiting 23andme.com
Customer Rating
1
What the——-?
on October 29, 2025
Posted by: Flummoxed
from Massachusetts
Length of ownership:1 year or longer
I haven’t purchased anything from 23 and me for at least 20 years, so I’m not sure why they are thanking me for my “recent” purchases and begging for a review. This is quite troubling given the recent change in leadership.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Very Satisfied!
on October 29, 2025
Posted by: JChar
Length of ownership:1 year or longer
I have been very satisfied with the service. It has provided me with pertinent information about my family genetics. I am not continually asked to pay a monthly fee to find out further information about my family of origin, etc.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Confused
on October 29, 2025
Posted by: DKKG
Length of ownership:1 year or longer
What recent purchase ?? I didn't make a recent purchase. I joined like 5 years ago. What are you talking about??
Written by a customer while visiting 23andme.com
Customer Rating
1
Poor customer service
on October 29, 2025
Posted by: Bicki
from Illinois
Length of ownership:1 year or longer
I have been a member for several years. Somehow I forgot my password and unable to retrieve or get a new password. Customer service was totally insufficient and unable to help. U have not been able to log in for a year. This is rotten service.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Poor customer service
on October 29, 2025
Posted by: Johje
Length of ownership:1 year or longer
I am very dissatisfied with 23 and me customer service. I’ve requested help in login onto my account and have not been getting any actual help with this process. Then I get an email asking for a review?! I don’t get it!
Written by a customer while visiting 23andme.com
Customer Rating
5
Good to know
on October 29, 2025
Posted by: fishkiller727
from Greenville Pennsylvania
Length of ownership:1 year or longer
I have had my account for years. I get constant updates on DNA relatives. I think the extra surveys they do are interesting.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com