Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,674 Reviews)
Rating breakdown 5,674 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,408)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Too complicated
on October 29, 2025
Posted by: Unhappy4Sure
from Denver, CO
Length of ownership:6 months
Not sure what to do with it or how to access more information.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Already have this!
on October 29, 2025
Posted by: Bon Bon
from Lake Stevens, wa.
Length of ownership:1 year or longer
I bought this years ago! I'm just getting it reset up again.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: Jdalton
I did not make a “recent” purchase of anything from you! Please review and revise and note that I never gave permission for my DNA to be used for science/research or anything else!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Insights good, data breach bad.
on October 29, 2025
Posted by: MargieNoLikeDataBreach
from California
Length of ownership:1 year or longer
I appreciate the insights... however, having my personal information leaked, stolen, hacked, and/or sold was not acceptable.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: nonethatIknowof
Length of ownership:1 year or longer
Got an e-mail that I made a 'recent' purchase but I have not... My son got this for me years ago.. what is it that I recently purchased??
Written by a customer while visiting 23andme.com
Customer Rating
3
Confusing email, A Mistake or Indirect Advertising
on October 29, 2025
Posted by: DavidNotTheKing
from Huntington Beach, CA
Length of ownership:1 year or longer
I got an email from 23andme thanking me for my recent purchase. I bought the kit about four years ago and used it then. Why they are thanking me is a mystery.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Confused
on October 29, 2025
Posted by: Pop pop
from Childersburg, AL
Length of ownership:1 year or longer
My wife purchased this kit for me, I was excited and confused when I received the results. I know only about 6 people out of the 1500 23 and me say I’m related to. I’m still trying to figure it all out, maybe I’ll understand or just give up. Maybe it’s not for me, hopefully you get better results and use of it.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Difficult to navigate
on October 29, 2025
Posted by: Indie777
Length of ownership:1 year or longer
Very difficult to navigate the website. I also expected to be able to trace my father's line but couldn't, only mom's.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com