Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
Disappointed
on October 29, 2025
Posted by: Memarty
from South Carolina
Length of ownership:6 months
I bought it thinking it was inclusive, but they keep trying to sell you something. Save your money.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: magdalena
Length of ownership:1 year or longer
I am a subscriber and since the latest security/authentication update I am no longer able to log in. I am very unhappy about it. I know that I am not very computer savvy, but my secretary is. Even she did not manage to log in on my behalf. Can you somehow help? I used to enjoy getting all the updates but no more, since I cannot log in anymore.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Premium for life
on October 29, 2025
Posted by: Justin1983
from Ruther Glen VA
Length of ownership:1 year or longer
Loved looking through all the information. But as soon as you’re not a premium member, they take away the information you bought. Would not recommend to anyone.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: Susanzing
from St Augustine
Length of ownership:1 year or longer
I never got my results. It’s been years. I had to do it twice and I still never got my results
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Poor DNA results
on October 29, 2025
Posted by: Dissatisfied customer
Length of ownership:1 year or longer
Very disappointed. I am of Cherokee, and my results from 23 and me showed nothing of my Cherokee ancestry
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Extra
on October 29, 2025
Posted by: Rat80
Length of ownership:1 year or longer
I feel we shouldn’t have to pay extra subscription yearly to get all are Vitals for are health care.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Too complicated
on October 29, 2025
Posted by: Unhappy4Sure
from Denver, CO
Length of ownership:6 months
Not sure what to do with it or how to access more information.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Already have this!
on October 29, 2025
Posted by: Bon Bon
from Lake Stevens, wa.
Length of ownership:1 year or longer
I bought this years ago! I'm just getting it reset up again.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com