Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4
Confused
on October 29, 2025
Posted by: Pop pop
from Childersburg, AL
Length of ownership:1 year or longer
My wife purchased this kit for me, I was excited and confused when I received the results. I know only about 6 people out of the 1500 23 and me say I’m related to. I’m still trying to figure it all out, maybe I’ll understand or just give up. Maybe it’s not for me, hopefully you get better results and use of it.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Difficult to navigate
on October 29, 2025
Posted by: Indie777
Length of ownership:1 year or longer
Very difficult to navigate the website. I also expected to be able to trace my father's line but couldn't, only mom's.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Nope sketchy
on October 29, 2025
Posted by: Ewew
Length of ownership:1 year or longer
I was trying to go through the Process of making it illegal to use my information, but it was not user-friendly and I never heard back
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Better than the rest
on October 29, 2025
Posted by: coffeebot
from Cleveland, OH
Length of ownership:1 year or longer
I have benefitted from both the DNA relatives and the ancestry. And it’s presented more clearly than ancestry.com. The medical portion is interesting.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Now I know where I came from!
on October 29, 2025
Posted by: Nipo Mano
Length of ownership:1 year or longer
I’m so happy I did 23 and me! I know where I came from! I feel completed!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
It’s a one sided gamble
on October 29, 2025
Posted by: Cousin Hunter
from Minnesota
Length of ownership:1 year or longer
Unfortunately this doesn’t work if relatives don’t purchase the same ancestry package. We have had no luck with the whole side of relations we were hoping to learn more about.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Find great family connections.
on October 29, 2025
Posted by: Teri1960
from Santa Barbara County, California
Length of ownership:1 year or longer
I was able to connect with so many cousins on 23&Me. I'm very happy with this site 👍
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Feels Fraudulent
on October 29, 2025
Posted by: Ss123
Length of ownership:1 year or longer
I received an email congratulating me for a recent purchase. I did not recently purchase any thing from this company. Feels fraudulent.
Written by a customer while visiting 23andme.com