Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Poor DNA results
on October 29, 2025
Posted by: Dissatisfied customer
Length of ownership:1 year or longer
Very disappointed. I am of Cherokee, and my results from 23 and me showed nothing of my Cherokee ancestry
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Extra
on October 29, 2025
Posted by: Rat80
Length of ownership:1 year or longer
I feel we shouldn’t have to pay extra subscription yearly to get all are Vitals for are health care.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Too complicated
on October 29, 2025
Posted by: Unhappy4Sure
from Denver, CO
Length of ownership:6 months
Not sure what to do with it or how to access more information.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Already have this!
on October 29, 2025
Posted by: Bon Bon
from Lake Stevens, wa.
Length of ownership:1 year or longer
I bought this years ago! I'm just getting it reset up again.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: Jdalton
I did not make a “recent” purchase of anything from you! Please review and revise and note that I never gave permission for my DNA to be used for science/research or anything else!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Insights good, data breach bad.
on October 29, 2025
Posted by: MargieNoLikeDataBreach
from California
Length of ownership:1 year or longer
I appreciate the insights... however, having my personal information leaked, stolen, hacked, and/or sold was not acceptable.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: nonethatIknowof
Length of ownership:1 year or longer
Got an e-mail that I made a 'recent' purchase but I have not... My son got this for me years ago.. what is it that I recently purchased??
Written by a customer while visiting 23andme.com
Customer Rating
3
Confusing email, A Mistake or Indirect Advertising
on October 29, 2025
Posted by: DavidNotTheKing
from Huntington Beach, CA
Length of ownership:1 year or longer
I got an email from 23andme thanking me for my recent purchase. I bought the kit about four years ago and used it then. Why they are thanking me is a mystery.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com