Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
on October 29, 2025
Posted by: Sassy001
from Michigan
Length of ownership:1 year or longer
VERY GLAD I BOUGHT THIS! I had no idea, the things I've learned.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Not happy with ancestry composition
on October 29, 2025
Posted by: Lburford
Length of ownership:1 year or longer
I am not happy with 23&me because I can't get an update on my ancestry composition with the chip 4 that I was tested on. I can't upgrade to chip 5 because I had a stem cell transplant. I know you could give my new ancestry updated origins, but you just won't do it. I am on Ancestry and Family Tree DNA and I still get updates from them all the time and I tested way back before 2015 with them.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Thorough!
on October 29, 2025
Posted by: Kat1952
from Tahlequah Oklahoma
Length of ownership:1 year or longer
I've bought 2 kits from other companies and your was the only one that found my indigenous line and traces from areas I didn't know anything about. Your traits were pretty much right on the nose too.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Destroyed my life
on October 29, 2025
Posted by: Dina23
from Rhode Island
Length of ownership:1 year or longer
Destroyed my life with 1 click of find my relatives. Turns out I have a half sister turns out nothing alike she cat fished me for over a year, turns out she's evil and psychotic. Biggest regret buying this test
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Wrong information
on October 29, 2025
Posted by: 1Tilly
from MA
Length of ownership:1 year or longer
Overall it’s not bad but my great-neice is listed as my daughter and I wasn’t able to change it.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Getting better and better
on October 29, 2025
Posted by: RomanticBohemian
from Port Charlotte, FL
Length of ownership:1 year or longer
I have been a client for many years and it's always exciting to see how precise the service has become when finding the real roots of my family. To the point we confirmed the exact birth city of some of our ancestors! I'm also very happy that 23andme stayed in good hands and I'm glad I stayed!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
What are you talking about?
on October 29, 2025
Posted by: Leek
I haven't bought anything from you in a very long time. There had best be no charges from you in my bank account.
Written by a customer while visiting 23andme.com
Customer Rating
2
Dissatisfied.
on October 29, 2025
Posted by: Tdamore
from Old Saybrook, CT
Length of ownership:1 year or longer
The new version removed all traces of my English heritage, which i know exists from ancestry records predation 1640. Also, my Scotch-Irish heritage, from northern Ireland is now missing, and only County Mayo heritage is shown. I'm dissatisfied with the new report.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com