Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Great tool
on October 29, 2025
Posted by: Jacob1009
from San Diego, CA
Length of ownership:1 year or longer
Now a days, the more information that you can get about yourself, the better picture an AI tool can have about you, and the more narrow suggestions can be.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Nickle and Dime?
on October 29, 2025
Posted by: vespa122
from Virginia
Length of ownership:1 year or longer
Not sure why I bothered to upgrade to the new chip. Nothing new really other than 23 and Me wanting more fees to review new reports despite completing lots of questionnaires that feed the data to begin with. 23 and Me is becoming a rip off and not worth the cost with other companies doing the same thing.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Unrealistic cancellation fees for a lame service.
on October 29, 2025
Posted by: Bigbearsf
from San Francisco
Length of ownership:1 year or longer
Worst crusty service ever! I used the account once in two years. I got billed and when I command wanted to close the account, they hit me for a $25 cancellation fee.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Remove my data
on October 29, 2025
Posted by: Ted124
from Broomall, PA
I requested my data be removed months ago and still getting messages and now one about a recent purchase that I did not make. What is happening.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Not worth it
on October 29, 2025
Posted by: RickWS
from Los Angeles
Length of ownership:1 year or longer
Not worth it. It’s just upcharge after upcharge. Very basic info. Small relative database.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointed
on October 29, 2025
Posted by: Ester
from Livonia MI
Length of ownership:1 year or longer
I paid for a service that I cannot even use. This site will not allow me to reset my password very hard for the elderly to use.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Needs improvement
on October 29, 2025
Posted by: Celi
Length of ownership:6 months
I bought this about a year ago and even though I started with the basic I upgraded and did not like the upgrade much. The relatives never respond and I wish there was more
Written by a customer while visiting 23andme.com
Customer Rating
5
Life changing
on October 29, 2025
Posted by: Review
from North Carolina
Length of ownership:1 year or longer
I have been amazed with the information given to me by 23 and me. Info so very accurate but also enlightening me about health issues that I need to be focus on so that I can remain healthy
I would recommend this to a friend!
Written by a customer while visiting 23andme.com