Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Unrealistic cancellation fees for a lame service.
on October 29, 2025
Posted by: Bigbearsf
from San Francisco
Length of ownership:1 year or longer
Worst crusty service ever! I used the account once in two years. I got billed and when I command wanted to close the account, they hit me for a $25 cancellation fee.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Remove my data
on October 29, 2025
Posted by: Ted124
from Broomall, PA
I requested my data be removed months ago and still getting messages and now one about a recent purchase that I did not make. What is happening.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Not worth it
on October 29, 2025
Posted by: RickWS
from Los Angeles
Length of ownership:1 year or longer
Not worth it. It’s just upcharge after upcharge. Very basic info. Small relative database.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointed
on October 29, 2025
Posted by: Ester
from Livonia MI
Length of ownership:1 year or longer
I paid for a service that I cannot even use. This site will not allow me to reset my password very hard for the elderly to use.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Needs improvement
on October 29, 2025
Posted by: Celi
Length of ownership:6 months
I bought this about a year ago and even though I started with the basic I upgraded and did not like the upgrade much. The relatives never respond and I wish there was more
Written by a customer while visiting 23andme.com
Customer Rating
5
Life changing
on October 29, 2025
Posted by: Review
from North Carolina
Length of ownership:1 year or longer
I have been amazed with the information given to me by 23 and me. Info so very accurate but also enlightening me about health issues that I need to be focus on so that I can remain healthy
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Incredible and empowering Insights
on October 29, 2025
Posted by: Jwade67
from Shirley, MA
Length of ownership:1 year or longer
I am so impressed with the insights I now have into myself, and my DNA. It has allowed me to expand connections and meet family as well!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: PamS
Length of ownership:1 year or longer
I am disgusted with this service. I can’t get in and can’t change my password.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com