Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
TOTALLY LEAVES OUT iNDIAN HERITAGE!!
on October 29, 2025
Posted by: Deb0520
Length of ownership:1 year or longer
I am concerned about the rersults I and other members of my family received from 23 and me...my great grandmother was full blooded Cherokee and my results and others all show no trace....how can this be if results are accurate?
Written by a customer while visiting 23andme.com
Customer Rating
5
Yes, great features.
on October 29, 2025
Posted by: Thozeric
from AUSTELL, GA USA
Length of ownership:1 year or longer
Keeping up with Ancestry is a good thing. You always know where you come from. It won’t be such a huge surprise when you see them in the next world.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Upset…
on October 29, 2025
Posted by: Cwil
from Galesburg, IL
Length of ownership:3 months
Bought with intention of finding out what race i am. No luck- only gave info for the one parent.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Oh the things I never knew
on October 29, 2025
Posted by: Cass38
from Massillon, Ohio
Length of ownership:1 year or longer
Had for a few years now and learning new things monthly
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Great new features!
on October 29, 2025
Posted by: Jeanie S
from Western Kentucky
Length of ownership:1 year or longer
My daughter bought this for me several years ago and it was very informative. But since the company changed hands, there is a lot more information. Great job!! I’m glad I stuck with it.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: Teee
from Madison WI
Length of ownership:1 year or longer
I was disappointed with my results. I already knew I was Irish but I understood I would find out information about other close genetic links in the USA.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Ridiculous ask
on October 29, 2025
Posted by: No nick name no
Length of ownership:1 year or longer
I purchased this years ago, I have no idea why you are asking for a review now like I bought something recently.
Written by a customer while visiting 23andme.com
Customer Rating
1
Complete Absence of Customer Service
on October 29, 2025
Posted by: Mische
Length of ownership:3 months
My husband and I purchased this for our child. To protect their confidentiality, we slightly altered their birthday. We had problems logging in and now the account is locked. Customer service has been unresponsive. We cannot access the product we purchased.
Written by a customer while visiting 23andme.com