Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
Not worth it
on October 29, 2025
Posted by: RickWS
from Los Angeles
Length of ownership:1 year or longer
Not worth it. It’s just upcharge after upcharge. Very basic info. Small relative database.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Disappointed
on October 29, 2025
Posted by: Ester
from Livonia MI
Length of ownership:1 year or longer
I paid for a service that I cannot even use. This site will not allow me to reset my password very hard for the elderly to use.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Needs improvement
on October 29, 2025
Posted by: Celi
Length of ownership:6 months
I bought this about a year ago and even though I started with the basic I upgraded and did not like the upgrade much. The relatives never respond and I wish there was more
Written by a customer while visiting 23andme.com
Customer Rating
5
Life changing
on October 29, 2025
Posted by: Review
from North Carolina
Length of ownership:1 year or longer
I have been amazed with the information given to me by 23 and me. Info so very accurate but also enlightening me about health issues that I need to be focus on so that I can remain healthy
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Incredible and empowering Insights
on October 29, 2025
Posted by: Jwade67
from Shirley, MA
Length of ownership:1 year or longer
I am so impressed with the insights I now have into myself, and my DNA. It has allowed me to expand connections and meet family as well!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: PamS
Length of ownership:1 year or longer
I am disgusted with this service. I can’t get in and can’t change my password.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
on October 29, 2025
Posted by: Sassy001
from Michigan
Length of ownership:1 year or longer
VERY GLAD I BOUGHT THIS! I had no idea, the things I've learned.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Not happy with ancestry composition
on October 29, 2025
Posted by: Lburford
Length of ownership:1 year or longer
I am not happy with 23&me because I can't get an update on my ancestry composition with the chip 4 that I was tested on. I can't upgrade to chip 5 because I had a stem cell transplant. I know you could give my new ancestry updated origins, but you just won't do it. I am on Ancestry and Family Tree DNA and I still get updates from them all the time and I tested way back before 2015 with them.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com