Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Don’t buy!
on October 29, 2025
Posted by: MD29
Length of ownership:1 year or longer
DNA match service is terrible and limited. Not what was advertised when I purchased the kit. Company non responsive.
Written by a customer while visiting 23andme.com
Customer Rating
1
I feel forgotten about…
on October 29, 2025
Posted by: Amberlee
from Florida
Length of ownership:1 year or longer
I bought this kit in 2017 so it’s not recent (even though I got an email asking me to review a recent purchase). My ancestry testing has not been updated since 2021, though my close family (mother and first cousins) have joined since 2021. And theirs have just been updated. I feel like so far this has been $200 wasted, to be honest.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Fan for Life
on October 29, 2025
Posted by: HARC
from NYC
Length of ownership:1 year or longer
I have always been a fan! Prompt, easy, informativa. About 8 years ago, and I am still loving what I find
Written by a customer while visiting 23andme.com
Customer Rating
5
Found my family
on October 29, 2025
Posted by: Sherri
from Abbeville SC
Length of ownership:1 year or longer
Doesn't have the largest market but I've been able to have a functional medicine dr look at my tendencies oh, did I tell you it's how I found my Sister on Mom's side? It's been awesome.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Not worth the money
on October 29, 2025
Posted by: KARB
Length of ownership:6 months
Purchased two for my husband and I and the info it gave us was poor and not through. Wish I would’ve done ancestry.
Written by a customer while visiting 23andme.com
Customer Rating
5
Good idea
on October 29, 2025
Posted by: Seejoy
from Newtown, PA
Length of ownership:1 year or longer
Been here a couple years. Met some relatives. A great idea for knowing your history.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Very surprised to receive your email
on October 29, 2025
Posted by: levinefiddle99
from New York
Length of ownership:1 year or longer
I am very surprised to receive an email from you about a “recent” purchase because I purchased a 23 and Me product more than two years ago!! I did not renew and don’t wish to. I did find the product very interesting and enjoyable but cannot afford it going forward.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Difficulty
on October 29, 2025
Posted by: Nolagal
from South Carolina
Length of ownership:1 year or longer
I have never been able to access my account. Trying to change the password doesn’t work. I am frustrated with this company
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com