Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Upset…
on October 29, 2025
Posted by: Cwil
from Galesburg, IL
Length of ownership:3 months
Bought with intention of finding out what race i am. No luck- only gave info for the one parent.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Oh the things I never knew
on October 29, 2025
Posted by: Cass38
from Massillon, Ohio
Length of ownership:1 year or longer
Had for a few years now and learning new things monthly
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Great new features!
on October 29, 2025
Posted by: Jeanie S
from Western Kentucky
Length of ownership:1 year or longer
My daughter bought this for me several years ago and it was very informative. But since the company changed hands, there is a lot more information. Great job!! I’m glad I stuck with it.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: Teee
from Madison WI
Length of ownership:1 year or longer
I was disappointed with my results. I already knew I was Irish but I understood I would find out information about other close genetic links in the USA.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Ridiculous ask
on October 29, 2025
Posted by: No nick name no
Length of ownership:1 year or longer
I purchased this years ago, I have no idea why you are asking for a review now like I bought something recently.
Written by a customer while visiting 23andme.com
Customer Rating
1
Complete Absence of Customer Service
on October 29, 2025
Posted by: Mische
Length of ownership:3 months
My husband and I purchased this for our child. To protect their confidentiality, we slightly altered their birthday. We had problems logging in and now the account is locked. Customer service has been unresponsive. We cannot access the product we purchased.
Written by a customer while visiting 23andme.com
Customer Rating
1
Vote of no confidence
on October 29, 2025
Posted by: DP Jones
Length of ownership:1 year or longer
I think the decision to restrict many of the features for ancestry and genetic matching by linking it to the paid medical feature to be a form of extortion. Medical information should be private and testing of this nature should involve advice from a medical professional - not a testing website looking to monetize highly sensitive information and considering challenges the company has faced with regards to security issues, individuals would be ill-advised to trust 23andMe with any medical genetic testing information.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
UNSUBSCRIBE ME. This is the 5th time I am asking!!
on October 29, 2025
Posted by: KMims
Length of ownership:1 year or longer
I am totally annoyed that despite multiple attempts, you have yet to cancel my subscription.
I have read many articles about your lack of security regarding my information and want NOTHING to do with your company.
I have read many articles about your lack of security regarding my information and want NOTHING to do with your company.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com