Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Honestly Waste of Money
on October 29, 2025
Posted by: Miranda
from Pennsylvania
Length of ownership:1 year or longer
Honestly I learned more talking with family and just doing my own research online or through free programs. Sure it was nice to where it’s believed I’m from based off other’s known DNA, but even once you get the results back it gives such a wide range that it really didn’t give me anymore narrowed down information that I didn’t already have. I was hoping at least I’d learn some things about myself health wise but that’s all just a gimmick to make you pay into subscriptions with them, so I was quite disappointed give I just paid over $200 to begin with. In my opinion, I’m not surprised the company is going under unfortunately
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
NEED TO GIVE US A FREE TRIAL FOR Genetic Health.
on October 29, 2025
Posted by: jaydd
Length of ownership:1 year or longer
I really was hoping to get at least a few DNA dignoses of major health issues that are gentic. I think you guys should defiently work on this. or give us a free trial to see this becasue a monthly bill for that info is ridicoulous.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Not Good
on October 29, 2025
Posted by: EatS
I canceled this membership and am very disappointed that you are still finding me in your database. Please delete all of my information STAT!
Written by a customer while visiting 23andme.com
Customer Rating
5
23 & Me
on October 29, 2025
Posted by: Riptide 7
from Florida
Length of ownership:1 year or longer
23 & Me is a great site where you can discover your genetic history that makes you, you. They are constantly upgrading the results of your sample to be as accurate as possible. I would highly recommend this service.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
SERVICE IS NOT ONGOING
on October 29, 2025
Posted by: Bob275
Length of ownership:1 year or longer
After using all the features of this product for many years, 23 and Me suddenly, and for no apparent reason, locked my account and is demanding that I send them a copy of my drivers license in order to give me access again. Given this company's poor track record with keeping their customers' private information out of the hands of the public, I am not willing to entrust them with an actual copy of my entire drivers license. They refuse to give me access to my own account and they refuse to refund any portion of the purchase price.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Buyer beware!
on October 29, 2025
Posted by: Laura3
from Nj
Length of ownership:6 months
When I got first test, the customer service, the turn around time was great. But now, I have paid for 2 separate tests and 23 and me refused to give me results and refused to refund me even though they wouldn't give results. It has become a scam...buyer beware
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Lawsuit
on October 29, 2025
Posted by: diched
from Monterey CA
Length of ownership:1 year or longer
You allowed my personal information to be compromised, and I am part of a class action suit against you....You wont post this....you have a lot of nerve to pretend that never happened
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
on October 29, 2025
Posted by: not happy here
Length of ownership:1 year or longer
I do not wish to renew! I'm hearing your company has sold my information and this is not acceptable.
Written by a customer while visiting 23andme.com