Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
I'm still using the site after 10+ years.
on October 29, 2025
Posted by: Jlizl
from Iowa
Length of ownership:1 year or longer
Weird to ask for a review after 12 years but yes, I still visit the site often. 23andme has given me a few helpful hints about gluten, mthfr and a few unique health concerns. I've reconnected with some relatives also. Overall, a bargain for what I paid in 2013.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Horrible!!
on October 29, 2025
Posted by: Patty
from Houston, TX
Length of ownership:1 year or longer
Horrible I sent two samples in twice and follow the directions explicitly and you never were able to give me any results.😪😩😫
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Not very happy with you guys you didn't help me an
on October 29, 2025
Posted by: Zzzz
from Az
Length of ownership:1 year or longer
Hi put this maybe 2 years ago maybe 3 now and it hasn't helped me find anybody related to me so I went ahead and go to ancestry I got more information from them than I did from you for the 2 years or 3 years I've been with you
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Disappointed
on October 29, 2025
Posted by: Dawn90000
from Orange Co,Ca
Length of ownership:3 months
Very disappointed with the new version of this co. Paid for a new kit, results came back and I could see even historical matches. Now you want $70(?) a year to see them. Then there’s another cost tier to see more. Come on now. What was the point of retesting if i have to pay even more for the results.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Tibetans mis-categorized
on October 29, 2025
Posted by: Bodpa
from Canada
Length of ownership:1 year or longer
Disappointed that 23andMe is engaged in erasing the identity of the Tibetan ancestry by lumping them together with Chinese even though genetically they are distinct. Does 23andMe believe that the Tibetan ancestry of Ladakhi, Monpa, Bhutanese, Sherpa to be Chinese? Leave politics out of it and categorize the Tibetans as a distinct genetic grouping with diversity within it.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Nice at first. now the app doesn’t work.
on October 29, 2025
Posted by: GregR
from New Smyrna Beach, FL
Length of ownership:1 year or longer
It was nice at first, but the app became inoperable. First the ancestry module just spun indefinitely and would never pull up. Now I get the same thing whenever I open the app.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Swindle
on October 29, 2025
Posted by: Christian
Length of ownership:1 year or longer
Complète crap. Your system shows more billing history and no way to check my current billing status. Just another app trying to entrap users.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Hacked?
on October 29, 2025
Posted by: Hgdryjoufxryih
Length of ownership:1 year or longer
I bought a 23andme option MANY years ago. Why are you sending me this? I can only assume that someone is trying to access my personal information. Please check into this and let me know what is actually happening.
Written by a customer while visiting 23andme.com