Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,674 Reviews)
Rating breakdown 5,674 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,408)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
Health is the Best Investment
on October 29, 2025
Posted by: JJMA
from Kansas City, Missouri 64155
Length of ownership:1 year or longer
It is good to have my health check on a different way.
It could be better if the lab test may be pick and choose (instead of the general and I can pick from the different options for testing).
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Critical for proactive health management
on October 29, 2025
Posted by: Thaleena
from Minnesota
Length of ownership:1 year or longer
These tests are crucial for anyone trying to improve their health to understand the role your genetics plays in medical conditions, medication management, and general care. I have been dealing with several serious medical conditions with NO success, NO improvement, and NO medical justification for current symptoms other than being told it was in my head and blamed on menopause (which was done 4 years ago). After I ordered the additional health and food analysis, I discovered several critical gene mutations that could explain my symptoms and conditions, and this discovery has been lifechanging and is empowering me to demand answers and more precise treatment / condition management from my doctor. I have been so impressed I am ordering the kits and health analysis for my children so they can avoid the hassles I have had to deal with.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Having Problems
on October 29, 2025
Posted by: AppGal79
from Statesville, NC
Length of ownership:3 months
I put through a test kit for my mother, attached to my email, and I cannot set up the new kit I got for me. It gets to a certain point and just freezes up. I still haven't got the sample sent in. I can't get the kit registered!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Great review of family life considerations
on October 29, 2025
Posted by: DakTex45
from Redmond, WA
Length of ownership:6 months
Very comprehensive listing of linage and possible medical considerations as compiled from my sample. During the process several possible relatives were identified. I did recognize one name from my youth, but did not realize that we have a common relative. Great review of possible medical issues also, although due to my age most of these have passed for me.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
I'm still using the site after 10+ years.
on October 29, 2025
Posted by: Jlizl
from Iowa
Length of ownership:1 year or longer
Weird to ask for a review after 12 years but yes, I still visit the site often. 23andme has given me a few helpful hints about gluten, mthfr and a few unique health concerns. I've reconnected with some relatives also. Overall, a bargain for what I paid in 2013.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Horrible!!
on October 29, 2025
Posted by: Patty
from Houston, TX
Length of ownership:1 year or longer
Horrible I sent two samples in twice and follow the directions explicitly and you never were able to give me any results.😪😩😫
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
Not very happy with you guys you didn't help me an
on October 29, 2025
Posted by: Zzzz
from Az
Length of ownership:1 year or longer
Hi put this maybe 2 years ago maybe 3 now and it hasn't helped me find anybody related to me so I went ahead and go to ancestry I got more information from them than I did from you for the 2 years or 3 years I've been with you
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Disappointed
on October 29, 2025
Posted by: Dawn90000
from Orange Co,Ca
Length of ownership:3 months
Very disappointed with the new version of this co. Paid for a new kit, results came back and I could see even historical matches. Now you want $70(?) a year to see them. Then there’s another cost tier to see more. Come on now. What was the point of retesting if i have to pay even more for the results.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com