Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Terrible Customer Service
on October 29, 2025
Posted by: 23andNOTme
from New York NY
Length of ownership:1 year or longer
I generally don't post reviews unless they are really good or really bad. A few years ago I would have given 23andme 5 stars as they were in my opinion the best ancestry service. I especially liked the ancient ancestors I don't get anywhere else.
Last year they auto charged me for the renewal of my premium service which I wasn't really using. After a call with customer service they did refund me but did not tell me to print or download my ancient ancestor info or other data. I thought the information known at the time of terminating my premium account would remain but it disappeared. I wish I had printed it so I kept a record but I never imagined they would hide known information that I already paid for. I called customer service again and they offered me nothing except to pay for another whole year and print out what I want to keep. They never told me that before.
I have several accounts on 23andme but usually use a different one than the email I received asking me to review my "recent purchase". Since I did not purchase anything new I am wondering if they inappropriately charged me for another renewal? Or is this just poor customer service again? I did ask them for a one month courtesy or even a short subscription, suggested they offer another tier level for people that cant spend hours per month on this or even just to maintain the results we get during our year long subscription. I received a definitive "no" to all of this.
I also reminded them that I stuck with them through their bankruptcy when other told me to delete all of my accounts. I have encouraged others to join as well. They just didn't care and acted like they did me a favor when they cancelled my auto renewal (which was their mistake in the first place)
If they want our loyalty they need to earn it. I am insulted and they don't deserve our business or support until they respect their customers. If they charge me again I will simply report it as a fraudulent charge.
23andMe, if you want to survive under your new entity respect the customers that supported you the first time around. I wont chase you but you are losing more than you realize!
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
on October 29, 2025
Posted by: Beachie
Length of ownership:1 year or longer
I have had this for several years as a gift but have not made any recent ;purchases I have enjoyed the process and the background of my genetic influences by DNA! I also found some other related individual that were influenced by my PaPa!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Waste of Time & Money
on October 29, 2025
Posted by: Disappointed Mary
Length of ownership:1 year or longer
This site is a waste of time and money
I am sure you won't even post this review.
Too many questions that mean nothing
Very intrusive into my personal life.
I am sure you won't even post this review.
Too many questions that mean nothing
Very intrusive into my personal life.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
on October 29, 2025
Posted by: Impy
Length of ownership:1 year or longer
I bought my 23 and me, two years ago. I am happy I did every time I visit the site for updates to medical links and the list of people I can either try and contact or just stay anonymous. Lots of information!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Health is the Best Investment
on October 29, 2025
Posted by: JJMA
from Kansas City, Missouri 64155
Length of ownership:1 year or longer
It is good to have my health check on a different way.
It could be better if the lab test may be pick and choose (instead of the general and I can pick from the different options for testing).
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Critical for proactive health management
on October 29, 2025
Posted by: Thaleena
from Minnesota
Length of ownership:1 year or longer
These tests are crucial for anyone trying to improve their health to understand the role your genetics plays in medical conditions, medication management, and general care. I have been dealing with several serious medical conditions with NO success, NO improvement, and NO medical justification for current symptoms other than being told it was in my head and blamed on menopause (which was done 4 years ago). After I ordered the additional health and food analysis, I discovered several critical gene mutations that could explain my symptoms and conditions, and this discovery has been lifechanging and is empowering me to demand answers and more precise treatment / condition management from my doctor. I have been so impressed I am ordering the kits and health analysis for my children so they can avoid the hassles I have had to deal with.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Having Problems
on October 29, 2025
Posted by: AppGal79
from Statesville, NC
Length of ownership:3 months
I put through a test kit for my mother, attached to my email, and I cannot set up the new kit I got for me. It gets to a certain point and just freezes up. I still haven't got the sample sent in. I can't get the kit registered!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Great review of family life considerations
on October 29, 2025
Posted by: DakTex45
from Redmond, WA
Length of ownership:6 months
Very comprehensive listing of linage and possible medical considerations as compiled from my sample. During the process several possible relatives were identified. I did recognize one name from my youth, but did not realize that we have a common relative. Great review of possible medical issues also, although due to my age most of these have passed for me.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com