Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,674 Reviews)
Rating breakdown 5,674 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,408)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4
Good genealogical starting point
on October 29, 2025
Posted by: spongebob
from Washington, DC
Length of ownership:1 year or longer
Started my genealogical journey with 23andme and it opened a wide world of relations and origins.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
The Geographical Update Doesn't Make Sense
on October 29, 2025
Posted by: JessC
from Washington
Length of ownership:1 year or longer
Honestly I don't understand how the geographical updates can change so drastically. How can I originally have over 60% Welsh, 30% German to having no Welsh and 10% German because of an update? I have actual physical copies of manifests and census data from my family that tells me where we originated. The original data matched. The updated version doesn't. It also took away my Jewish ancestry entirely which makes zero sense. It's interesting because I also have my DNA with Ancestry and it's assessment agreed with 23 and Me's original data.
Written by a customer while visiting 23andme.com
Customer Rating
5
Connecting with Relatives
on October 29, 2025
Posted by: laura59
Length of ownership:1 year or longer
I bought this 5 years ago and was able to meet many relatives I never knew I had.
Written by a customer while visiting 23andme.com
Customer Rating
3
Ok But Wish It Connected To Reco Like Ancestry.com
on October 29, 2025
Posted by: Mehh
from New York, NY
Length of ownership:1 year or longer
This was an opportunity for me to see my ancestry, and I love the reporting and insights this provides.
However, I am very interested in historical records so I wish I would have purchased the Ancestry.com kit so I could see even more of my family history.
Good kit, just want more family records connected.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
Amazing product
on October 29, 2025
Posted by: Gris1974
from London, Kentucky
Length of ownership:1 year or longer
I had the privilege to come across this amazing product through my Lupus group and I got a free trial kit and it’s been amazing even connected with a close relative that was adopted and lives in Germany now and we keep in touch
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
I Know Sewer Rats I Trust More than You
on October 29, 2025
Posted by: Jerrski
from Tucson Arizona
Length of ownership:1 year or longer
Wish I never did it .I DON'T trust you crooks with my data
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
5
on October 29, 2025
Posted by: Arnld
Length of ownership:1 month
I discovered I different European ethnicities. I love the ancient relatives.
Written by a customer while visiting 23andme.com
Customer Rating
1
don't use 23 and me
on October 29, 2025
Posted by: annm
from louisiana
Length of ownership:1 year or longer
cannot log in to site; have not been able to do that for years; there is no live customer support to help
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com