Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Subpar Customer Service
on October 29, 2025
Posted by: Joel11345
from Pittsburgh
Length of ownership:6 months
Bought the kit for my daughter. She intended to expand her health kit to ancestry but never got the email. We bought another kit, and She forgot to put in the information in the app and mailed in without barcode tracking. I messaged and emailed customer service with no resolution that was not “buy another kit.” We are now several hundred dollars down the drain with no ancestry results. Very disappointed. Going to move to Ancestry.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
I have mixed emotions...
on October 29, 2025
Posted by: Fox72747
from Colorado
Length of ownership:1 year or longer
I have mixed emotions... 23&Me was a critical factor in me finding my biological father. However, because there are so few matches -- as compared to another company -- I think it is something to use when 'all else fails.'
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Will ruin your life. Lol
on October 29, 2025
Posted by: SurpriseHeisnotyourfather
Length of ownership:1 year or longer
Found out my dad is a priest. Absolutely ruined my idea of family and what it all means. My mother lied to us for 40 years.
Written by a customer while visiting 23andme.com
Customer Rating
2
Unable to acced
on October 29, 2025
Posted by: Reina
Length of ownership:1 year or longer
I could never get in any more there is always trouble for my password. And after for too many attempts to get in.
Written by a customer while visiting 23andme.com
Customer Rating
5
Good to know.
on October 29, 2025
Posted by: Shane C
from Florida
Length of ownership:1 year or longer
Great information to have and pass along to my family.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
frustrated.
on October 29, 2025
Posted by: tasteless
Length of ownership:1 year or longer
I cannot look at my information. You have a wrong email address on file. You wont let me change it or my password. I am stuck with nothing.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
4
Relationship update
on October 29, 2025
Posted by: TK23001
from Staten Island NY
Length of ownership:1 year or longer
I appreciate update on relationship with relatives
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
It's ok
on October 29, 2025
Posted by: SherryHB
Length of ownership:1 year or longer
I keep getting people added to me and I've never heard of them. Nor has my family heard of them
Written by a customer while visiting 23andme.com